Corey Miller
Portland,OR
Summary
At Papa Murphy's International, I excelled as a Store Solutions Support Center Specialist and E-Commerce Analyst, enhancing customer satisfaction and streamlining operations. My expertise in Product Listing Optimization and adept project management led to significant process improvements. Recognized for proactive problem-solving and technical support, I consistently exceeded performance targets, demonstrating both hard and soft skills.
Overview
12
12
years of professional experience
Work History
Crew Member
Papa Murphy's Take And Bake Pizza
05.2012 - 06.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
Shift Leader
Papa Murphy's Take And Bake Pizza
06.2013 - 09.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assistant Manager
Papa Murphy's Take And Bake Pizza
09.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Manager
Papa Murphy's Take And Bake Pizza
01.2016 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Solutions Support Center Specialist
Papa Murphy's International
02.2017 - 01.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Gathered, organized and input information into digital database.
E-Commerce Analyst
Papa Murphy's International
01.2020 - Current
- Coordinated with customer service teams to address e-commerce-related inquiries effectively, improving overall customer satisfaction levels.
- Managed inventory levels effectively, ensuring optimal product availability.
- Worked closely with IT teams to resolve technical issues promptly, minimizing any negative impact on customer experience or site performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
Education
High School Diploma -
Skyview High School
Vancouver, WA06.2014
Skills
- Product Listing Optimization
- Online Advertising
- Website Maintenance
- A and B Testing
- Project Management
- Technical Support
- Price Testing and Analysis
Timeline
E-Commerce Analyst
Papa Murphy's International
01.2020 - Current
Store Solutions Support Center Specialist
Papa Murphy's International
02.2017 - 01.2020
Store Manager
Papa Murphy's Take And Bake Pizza
01.2016 - 02.2017
Assistant Manager
Papa Murphy's Take And Bake Pizza
09.2014 - 01.2016
Shift Leader
Papa Murphy's Take And Bake Pizza
06.2013 - 09.2014
Crew Member
Papa Murphy's Take And Bake Pizza
05.2012 - 06.2013
High School Diploma -
Skyview High School
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