Peer Navigator / Case Manager
Executive Office of the Mayor (MORCA)
01.2026 - Current
- Provide peer navigation, advocacy, and resource coordination for clients.
- Conduct assessments, develop individualized service plans, and manage referrals.
- Maintain accurate documentation and ensure compliance with program standards.
- Support client progress through goal setting, coaching, and follow-up.
- Provided information on community programs to enhance client access to services.
- Assisted clients in navigating healthcare resources and support services.
- Collaborated with multidisciplinary teams to ensure comprehensive client support.
- Monitored client progress and adjusted support strategies as needed for improvement.
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
