Corey Shea
West Haven,CT
Summary
Dynamic professional with a strong focus on workforce planning, logistics management, and employee relations. Proven ability to optimize operations and enhance client relationships, driving overall service quality.
Overview
10
10
years of professional experience
Work History
Operating Director
Cornerstone Caregiving
02.2026 - Current
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Implemented training programs for new staff on operational protocols and best practices.
- Coordinated caregiver schedules to optimize resource allocation and coverage.
- Assisted in maintaining compliance with health regulations and safety standards.
- Provided support in resolving client concerns to maintain high service quality.
- Develop and execute a marketing plan to build community referral base.
- Cultivate and manage relationships with referral partners.
- Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners.
- Build strong client relationships, conduct intakes, and ensure client satisfaction.
- Oversee office budget that is reflected in profit and loss statements.
Specialty Account Manger
Numotion
04.2023 - 02.2026
- Developed tailored solutions for clients, enhancing product utilization and satisfaction rates.
- Managed complex client accounts, ensuring alignment with customer needs and company goals.
- Collaborated with cross-functional teams to implement strategic initiatives and drive service excellence.
- Analyzed market trends to inform account strategies, identifying growth opportunities for key clients.
- Established strong relationships with healthcare professionals to advocate for client needs effectively.
- Streamlined communication processes between internal departments to improve response times and service delivery.
- Spearheaded educational initiatives for clients, enhancing product knowledge and increasing sales opportunities.
- Optimized sales presentations by incorporating data-driven insights into pitch materials, resulting in higher conversion rates during client meetings.
Applied Behavioral Analysis Therapist
Aspire Living and Learning
09.2016 - 04.2023
- Developed and implemented individualized treatment plans for clients with diverse behavioral needs.
- Conducted regular assessments to track progress and adjust strategies accordingly.
- Provided direct support in skill acquisition and behavior modification techniques.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
- Analyzed data to evaluate effectiveness of interventions and inform decision-making.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory requirements and facilitating effective communication among team members.
Education
Master of Science - Occupational Therapy
Bay Path University
Longmeadow, MA05-2021
Bachelor of Science - Psychology
Southern Connecticut State University
New Haven, CT05-2016
Skills
- Workforce management
- Resource allocation
- Strategic execution
- Financial oversight
- Employee relations
- Conflict resolution
- Problem-solving
Timeline
Operating Director
Cornerstone Caregiving
02.2026 - Current
Specialty Account Manger
Numotion
04.2023 - 02.2026
Applied Behavioral Analysis Therapist
Aspire Living and Learning
09.2016 - 04.2023
Master of Science - Occupational Therapy
Bay Path University
Bachelor of Science - Psychology
Southern Connecticut State University