Corey Smothers
Elmer,MO
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
5
5
years of professional experience
Work History
Walmart Sales Associate
Walmart
Kirksville , MO
10.2019 - 09.2020
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Lawn & Garden Department Manager
Walmart
Kirksville , MO
09.2020 - 10.2020
- Assisted customers with selecting appropriate lawn care products based on their individual needs.
- Resolved customer complaints in a timely manner in order to maintain positive customer relations.
- Maintained positive relationships with customers by providing exceptional service.
- Managed daily operations of the Lawn and Garden Department, including opening and closing procedures, customer service, merchandising, pricing and stocking.
- Performed regular inventory checks to ensure accurate stock levels were maintained.
- Worked closely with vendors to ensure prompt delivery of merchandise ordered.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Watered and pruned plants according to specific needs for plant type.
Seasonal Teamlead
Walmart
Kirksville , Missouri
10.2020 - Current
- * Team Leadership & Training:
- * Onboarding: Train new seasonal associates on Walmart policies, procedures, safety guidelines, and specific job duties within your department.
- * Performance Management: Monitor associate performance, provide feedback, and address any concerns or issues. This includes coaching and development to improve skills and productivity.
- * Team Motivation: Implementing positive and productive work environment. Motivate your team to achieve goals and exceed expectations, especially during peak seasons.
- * Inventory Management: Ensure accurate inventory levels, proper stock rotation, and timely replenishment of shelves. This may involve analyzing sales data and adjusting stock accordingly.
- * Customer Service: Lead by example in providing excellent customer service. Resolve customer issues effectively and efficiently, ensuring customer satisfaction.
- * Visual Merchandising: Assist in creating visually appealing displays and maintaining a clean and organized department. This includes ensuring proper signage, pricing, and product placement.
- * Safety & Compliance:
- * Safety First: Prioritize safety in all aspects of work. Enforce safety regulations and address any potential hazards.
- * Compliance: Adhere to all company policies and procedures, including those related to cash handling, loss prevention, and data security.
- Seasonal Priorities:
- * Peak Season Readiness:
- * Staffing: Assist in hiring and training a sufficient number of seasonal associates to meet increased demand during peak seasons (e.g., holidays, back-to-school).
- * Operational Planning: Develop and implement plans to efficiently handle increased customer traffic and order fulfillment during peak periods.
- * Post-Season Activities:
- * Inventory Clearance: Assist in the clearance of seasonal merchandise after the peak season.
- * Department Reset: Help prepare the department for the next season
- * Performance Reviews: Conduct performance reviews for seasonal associates and provide feedback.
- Key Skills & Attributes:
- * Leadership & Communication: Strong communication, interpersonal, and motivational skills. Ability to lead and direct a team effectively.
- * Customer Service: Excellent customer service skills with a focus on customer satisfaction.
- * Organization & Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
- * Problem-Solving: Ability to identify and resolve problems quickly and effectively.
- * Adaptability: Flexibility to adapt to changing priorities and demands, especially during peak
Education
Associate of Science - Animal Science
Missouri Valley College
Marshall, MO12-2018
Some College (No Degree) -
Moberly Area Community College
Moberly, MOSkills
- Retail loss prevention
- Promotional support
- Problem-solving
- Strategic planning
- Order processing
- Teamwork and collaboration
- Multi-tasking strength
- Customer engagement
- Positive and professional
- Energetic self-starter
Timeline
Seasonal Teamlead
Walmart
10.2020 - Current
Lawn & Garden Department Manager
Walmart
09.2020 - 10.2020
Walmart Sales Associate
Walmart
10.2019 - 09.2020
Associate of Science - Animal Science
Missouri Valley College
Some College (No Degree) -
Moberly Area Community College