Corey Lewis
Kansas City,MO
Summary
Reliable professional with a diverse customer service background. Demonstrated ability to utilize critical thinking and problem solving skills to effectively address customer needs. Positive and flexible team member, committed to enhancing team performance in order to provide an exceptional customer experience.
Overview
6
6
years of professional experience
Work History
Parts Sales Representative
Kraft Tank Corp
10.2021 - Current
- Assisted customers with all parts requests and orders via phone, email, and in person sales.
- Communicated efficiently with other departments and branches to ensure smooth internal operations and customer service.
- Researched and ordered parts and equipment from various distributors to fulfill inventory and customer demands.
- Stocked and managed stock of parts.
- Trained new staff on product knowledge, and company policies, to assist with the onboarding process.
- Collaborated with team members to achieve monthly sales targets and performance goals consistently.
- Coordinated shipping with warehouse operators, freight forwarders, and customs brokers to expedite shipments and resolve issues.
Admissions Counselor
Compass Health Network - Royal Oaks Hospital
08.2019 - 10.2021
- Responded to intake inquires for inpatient psychiatric placement by gathering and recording detailed client information in EHR system.
- Communicated clearly with all appropriate clinical staff to facilitate new admissions or referral.
- Maintained a high level of customer service with patients, families, and visitors by providing compassionate assistance throughout the admissions process.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service Specialist
Compass Health Network - Royal Oaks Hospital
08.2018 - 08.2019
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Organized and maintained patient chart filing system to promote quick data finding.
Education
No Degree - Psychology / Sociology
University of Central Missouri
Warrensburg, MOSkills
- Multitasking
- Written and Verbal Communication
- Organization
- Inventory Management
- Customer Service
- Critical Thinking
- Computer Proficiency
- Shipping and Logistics
- Team Collaboration
Timeline
Parts Sales Representative
Kraft Tank Corp
10.2021 - Current
Admissions Counselor
Compass Health Network - Royal Oaks Hospital
08.2019 - 10.2021
Customer Service Specialist
Compass Health Network - Royal Oaks Hospital
08.2018 - 08.2019
No Degree - Psychology / Sociology
University of Central Missouri
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