Corey Thomas
Harker Heights,TX
Summary
Results-driven manager with extensive experience in supervising operations and training teams. Skilled in decision-making and relationship building, consistently achieving higher service quality and employee retention through effective mentoring and process enhancements.
Overview
11
11
years of professional experience
Work History
Manager
Whatabuger
Temple, TX
04.2015 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Developed training materials for staff onboarding, improving overall employee performance and retention rates.
- Analyzed customer feedback to identify areas for service enhancements, leading to increased satisfaction scores.
- Conducted regular performance evaluations, providing constructive feedback to promote employee development.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Harker Heights Highschool
Harker Heights, TX06.2013
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Goal setting
Relationship building
Strategic planning
Timeline
Manager
Whatabuger
04.2015 - Current
High School Diploma -
Harker Heights Highschool