Corey Verrenti
Pittsburgh,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Specialist
ZOLL LifeVest
Pittsburgh, PA
03.2013 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered average of 40 calls , emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Military Training Instructor
United States Marine Corps
Jacksonville, North Carolina
11.2007 - 11.2013
- Coordinated port visits and fleet operations domestically and abroad
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Performed reconnaissance operations in Afghanistan and Iraq to ensure safety of the people.
- Established mail delivery routes and managed distribution process.
- Logged and filed classified documents.
- Trained and instructed subordinates on multiple skills sets.
- Processed prisoners of war and captured documents.
- Led an infantry team of 12 members in combat operations, including providing tactical guidance.
- Effective decision-maker in high-pressure environments.
Education
High School Diploma -
Ambridge Area High School
Ambridge, PA 08.2005 - 08.2008
No Degree - Criminal Justice
Hudson County Community College
Jersey City, NJ 06.2013 - 06.2014
Skills
De-escalation Techniques
Calm and Professional Under Pressure
Customer Data Confidentiality
Upbeat and Positive Personality
Creative Problem Solving
Understanding Customer Needs
Efficient and Detail-Oriented
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Exceeded monthly goals by successfully handling more than 200 calls per week
- Received Global War on Terrorism Service Medal
- Completed two eight-month deployments in Afghanistan and Iraq participating in Operation Enduring Freedom
- Successfully completed Basic Leadership Course and graduated in the top 10% of the class
- Received two service bronze star medals as well as a combat action ribbon
Timeline
No Degree - Criminal Justice
Hudson County Community College
06.2013 - 06.2014
Customer Service Specialist
ZOLL LifeVest
03.2013 - Current
Military Training Instructor
United States Marine Corps
11.2007 - 11.2013
High School Diploma -
Ambridge Area High School
08.2005 - 08.2008