Angelica Aguilar
California
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing report with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
LOANCARE LLC
12.2020 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
Education
High School Diploma -
Bloomingdale High School
Valrico, FLSkills
- Telephone Etiquette
- Customer Relations
- Call Center Experience
- De-Escalation Techniques
- Regulatory Compliance
- Strong communication
- Problem- solving abilities
- Positive attitude
- Patience & empathy
- Active listening
- Experience in escalation team, finding solutions for the customers
Timeline
Customer Service Specialist
LOANCARE LLC
12.2020 - Current
High School Diploma -
Bloomingdale High School
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