COREY WASHINGTON
Rubonia,FL
Summary
Dynamic professional with extensive experience in troubleshooting computer hardware and software issues in customer-focused environments. Expertise in standard operating systems, networking protocols and technical support procedures. Proven leadership in coordinating and directing project efforts while effectively managing and motivating diverse teams. Recognized for implementing processes that enhance organizational awareness, reduce risks, and strengthen overall performance.
Overview
22
22
years of professional experience
Work History
SR. END USER SUPPORT SPECIALIST
RAYMOND JAMES FINANCIAL SERVICES
03.2020 - 07.2025
- Monitor call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements.
- PC imaging and installation/configuration of necessary hardware/software for new employees.
- Document technical procedures/changes for updates to knowledgebase and email distributions
END USER SUPPORT SPECIALIST
RAYMOND JAMES FINANCIAL SERVICES (CONTRACT)
03.2018 - 03.2020
- Monitor call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements.
- PC imaging and installation/configuration of necessary hardware/software for new employees.
- Document technical procedures/changes for updates to knowledgebase and email distributions
SERVICE DESK ANALYST
INFORMA SUPPORT SERVICES (CONTRACT)
04.2017 - 02.2018
- Onsite and remote (SCCM, TeamViewer, Remote Desktop, Bomgar) support for internal employees including but not limited to troubleshooting, repairs, installations, etc.
- User account and policy management (Active Directory) with light server (2008/2012 R2) management
- Ordering/support of hardware including repairs, deployments, imaging, moves, etc.
NETWORK/CITRIX ADMINISTRATOR
CONCANNON, MILLER, & CO.
03.2013 - 08.2016
- Administered Citrix XenApp 6.5 farm including server maintenance (Studio), application installation/publishing (App-V/StoreFront), managing profiles (Citrix UPM), imaging (PVS/MCS), end-user support (Director), etc.
- Performed installation, troubleshooting and/or repair of software and/or hardware on or related to desktop pc's, and/or printers, pc hardware systems and RF devices
- GPO/User account management/administration
SYSTEMS ENGINEER I
INTERGRAPH SOLUTIONS
11.2007 - 12.2012
- Responded to and diagnosed problems through end user contact, telephone, E-mail and personnel requests for technical support. Ensured timely processes through which problems were controlled.
- Interacted with Workstation software builds/configuration, development/implementation groups, and other government and commercial technical groups as necessary.
- Interacted with network services, software systems, and/or application development to resolve service and/or identify and correct core problems. Simulated or recreated user problems to resolve operating difficulties
NETWORK/DESKTOP SUPPORT ANALYST
CENDANT-TRG / WYNDHAM VACATION OWNERSHIP
01.2004 - 11.2007
- Provided telephone, email, and desktop support for end-users who have issues with applications, hardware, network connectivity, Microsoft software, installations
- Support functions for remote users connecting via Cisco VPN and Webmail, to gain access to network resources
- Developed and posted documentation to ensure proper protection and corrective measures had been taken when an incident or vulnerability had been discovered within the network
Education
Cisco Cybersecurity Network Analyst Program - Information Technology
New Horizons Computer Learning Center of Orlando
Orlando, FL01.2017
Skills
- Network infrastructure support
- Network security management
- VoIP/PBX Support
- Active Directory administration
- Proficient in Citrix virtualization
- Proficient in Windows operating systems
- Administration of Server 2008 R2
- Proficient in Microsoft Office Suite
- Cisco and Juniper VPN management
- Data protection and encryption
- Preventive maintenance
- Microsoft Exchange administration
- Network and system management
- Internal support ticket management
- Application support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SR. END USER SUPPORT SPECIALIST
RAYMOND JAMES FINANCIAL SERVICES
03.2020 - 07.2025
END USER SUPPORT SPECIALIST
RAYMOND JAMES FINANCIAL SERVICES (CONTRACT)
03.2018 - 03.2020
SERVICE DESK ANALYST
INFORMA SUPPORT SERVICES (CONTRACT)
04.2017 - 02.2018
NETWORK/CITRIX ADMINISTRATOR
CONCANNON, MILLER, & CO.
03.2013 - 08.2016
SYSTEMS ENGINEER I
INTERGRAPH SOLUTIONS
11.2007 - 12.2012
NETWORK/DESKTOP SUPPORT ANALYST
CENDANT-TRG / WYNDHAM VACATION OWNERSHIP
01.2004 - 11.2007
Cisco Cybersecurity Network Analyst Program - Information Technology
New Horizons Computer Learning Center of Orlando
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