To obtain employment within a company or organization in a position utilizing my skills in Customer Service, Finance and Administrative support and assistance.
Overview
11
11
years of professional experience
Work History
Compliance Specialist
Memphis-Shelby County Schools
Memphis, TN
01.2023 - Current
Maintain attendance records for ERA team members
Assist parents and stakeholders via telephone with various requests relating to students
Participate in registration and enrollment events around the school district
Verify submitted documents for student enrollment based on state standards
Enter requisitions for needed department items
Process Centralized Withdrawal applications for assigned schools based on district standards
Processes Payroll for the SEED Office
Assists with Senior Advisors on grants obtained by MSCS
Ensures that the use of grant funds are in compliance with district standards.
Financial Secretary/Bookkeeper
Peabody Elementary School
Memphis, TN
11.2018 - 01.2023
Responsible for the accurate and timely financial accounting activity of the school including employees’ payroll, receipt of monies, requisitions, and other financial bookkeeping
Verifies timesheets for accuracy before submitting for approval
Reconcile financial books monthly and prepares report to be submitted to Office of School Compliance
Schedules appointments for administrators and prepares for meetings as requested
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills with the Office of School Compliance
Helps coordinate/participate in special projects as assigned
Performing routine clerical tasks including but not limited to, answering phones, copying and filing documents, entering data, preparing correspondence and responding to parent concerns via email
Keeps track of attendance for faculty and staff, submits report to Principal with findings every 20 days
Creates spreadsheets and various reports as needed by school Administration
Performs other duties as assigned by Principal and/or Administration Team
Make all purchases for school by checking competitive prices and gathering multiple quotes to obtain the most reasonable pricing
Administrative Assistant-Office of Schools
Memphis-Shelby County Schools
Memphis, TN
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Scheduled appointments, meetings and events for management staff.
Composed correspondence, reports and meeting notes.
Coordinated appointments, meetings and conferences.
Managed inventory to ensure all supplies were in stock and within budget.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Assisted with payroll preparation and entered data into cumulative payroll document.
Organized training, client meetings, team meetings and events.
Supported 10 Instructional Leadership Directors by organizing calendars and set up meetings with School Principals and other district personnel.
Processed travel requisitions by booking airline flights, hotel stays, car rental and processing per diem meal vouchers.
Account Specialist/Administrative Assistant
Advertising Checking Bureau
Memphis, TN
03.2016 - 11.2018
Answer telephone lines for incoming calls, deal with inquiries, use fax and email regularly
Provide a high standard of customer service including speaking to customers to explain rebate approvals and denials
Maintains attendance records of my team including available and used time and absences
Act as team lead in assistance with the Supervisor
Document all required processes and train additional staff as requested
Communicate disciplinary and/or performance problems according to company policy to the Supervisor
Assist in the coordination of on-going staff training and development to increase performance levels and improve customer service
Assist the Supervisor in scheduling, conducting, and attending onsite client meetings and/or visiting clients off-site, when requested
Keeps track of attendance and completes payroll report to be submitted to Supervisor to approve
Professional Teller
Bank of America
Memphis, TN
07.2015 - 03.2016
Proven results in exceeding goals in areas of sales and service in
a customer-centric, results-driven environment
Identify customer financial needs, goals and objectives by asking
engaging questions to peak interest
Sell customers on meeting with a sales associate to learn about
products/services
Handle account transactions such as, deposits, withdrawals,
payments.
Outbound Authorizer/Customer Service Agent
Service Master, American Home Shield
Memphis, TN
11.2012 - 07.2015
Communicate effectively with other departments and technicians
regarding work orders via email and phone
Maintain specific goals for monthly adherence in my department
Make calls to customers who are getting repairs or replacements to
authorize service
Create new work orders for service at a customer’s home
Education
Diploma - General Studies
Westwood High School
Memphis, Tennessee
06.2001
Skills
Thrives in a team environment and works well with others as well as individually
Ability to deal with customers and other employees in a professional manner
Strong communication skills and knowledge
Proficient in typing skills and have the ability to type 40 words per minute
Ability to work on strict and short deadlines; able to set priorities and deal effectively with shifting priorities
Ability to multi-task while maintaining careful attention to detail
Computer Lab Assistant/Middle School Science Teacher at Memphis Shelby County SchoolsComputer Lab Assistant/Middle School Science Teacher at Memphis Shelby County Schools