Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

COREY A. MCCASTER

3049 Travis Rd. Memphis,TN

Summary

To obtain employment within a company or organization in a position utilizing my skills in Customer Service, Finance and Administrative support and assistance.

Overview

11
11
years of professional experience

Work History

Compliance Specialist

Memphis-Shelby County Schools
Memphis, TN
01.2023 - Current
  • Maintain attendance records for ERA team members
  • Assist parents and stakeholders via telephone with various requests relating to students
  • Participate in registration and enrollment events around the school district
  • Verify submitted documents for student enrollment based on state standards
  • Enter requisitions for needed department items
  • Process Centralized Withdrawal applications for assigned schools based on district standards
  • Processes Payroll for the SEED Office
  • Assists with Senior Advisors on grants obtained by MSCS
  • Ensures that the use of grant funds are in compliance with district standards.

Financial Secretary/Bookkeeper

Peabody Elementary School
Memphis, TN
11.2018 - 01.2023
  • Responsible for the accurate and timely financial accounting activity of the school including employees’ payroll, receipt of monies, requisitions, and other financial bookkeeping
  • Verifies timesheets for accuracy before submitting for approval
  • Reconcile financial books monthly and prepares report to be submitted to Office of School Compliance
  • Schedules appointments for administrators and prepares for meetings as requested
  • Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills with the Office of School Compliance
  • Helps coordinate/participate in special projects as assigned
  • Performing routine clerical tasks including but not limited to, answering phones, copying and filing documents, entering data, preparing correspondence and responding to parent concerns via email
  • Keeps track of attendance for faculty and staff, submits report to Principal with findings every 20 days
  • Creates spreadsheets and various reports as needed by school Administration
  • Performs other duties as assigned by Principal and/or Administration Team
  • Make all purchases for school by checking competitive prices and gathering multiple quotes to obtain the most reasonable pricing

Administrative Assistant-Office of Schools

Memphis-Shelby County Schools
Memphis, TN
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled appointments, meetings and events for management staff.
  • Composed correspondence, reports and meeting notes.
  • Coordinated appointments, meetings and conferences.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Organized training, client meetings, team meetings and events.
  • Supported 10 Instructional Leadership Directors by organizing calendars and set up meetings with School Principals and other district personnel.
  • Processed travel requisitions by booking airline flights, hotel stays, car rental and processing per diem meal vouchers.

Account Specialist/Administrative Assistant

Advertising Checking Bureau
Memphis, TN
03.2016 - 11.2018
  • Answer telephone lines for incoming calls, deal with inquiries, use fax and email regularly
  • Provide a high standard of customer service including speaking to customers to explain rebate approvals and denials
  • Maintains attendance records of my team including available and used time and absences
  • Act as team lead in assistance with the Supervisor
  • Document all required processes and train additional staff as requested
  • Communicate disciplinary and/or performance problems according to company policy to the Supervisor
  • Assist in the coordination of on-going staff training and development to increase performance levels and improve customer service
  • Assist the Supervisor in scheduling, conducting, and attending onsite client meetings and/or visiting clients off-site, when requested
  • Keeps track of attendance and completes payroll report to be submitted to Supervisor to approve

Professional Teller

Bank of America
Memphis, TN
07.2015 - 03.2016
  • Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment
  • Identify customer financial needs, goals and objectives by asking engaging questions to peak interest
  • Sell customers on meeting with a sales associate to learn about products/services
  • Handle account transactions such as, deposits, withdrawals, payments.

Outbound Authorizer/Customer Service Agent

Service Master, American Home Shield
Memphis, TN
11.2012 - 07.2015
  • Communicate effectively with other departments and technicians regarding work orders via email and phone
  • Maintain specific goals for monthly adherence in my department
  • Make calls to customers who are getting repairs or replacements to authorize service
  • Create new work orders for service at a customer’s home

Education

Diploma - General Studies

Westwood High School
Memphis, Tennessee
06.2001

Skills

  • Thrives in a team environment and works well with others as well as individually
  • Ability to deal with customers and other employees in a professional manner
  • Strong communication skills and knowledge
  • Proficient in typing skills and have the ability to type 40 words per minute
  • Ability to work on strict and short deadlines; able to set priorities and deal effectively with shifting priorities
  • Ability to multi-task while maintaining careful attention to detail

References

Professional References Available Upon Request

Timeline

Compliance Specialist

Memphis-Shelby County Schools
01.2023 - Current

Financial Secretary/Bookkeeper

Peabody Elementary School
11.2018 - 01.2023

Account Specialist/Administrative Assistant

Advertising Checking Bureau
03.2016 - 11.2018

Professional Teller

Bank of America
07.2015 - 03.2016

Outbound Authorizer/Customer Service Agent

Service Master, American Home Shield
11.2012 - 07.2015

Administrative Assistant-Office of Schools

Memphis-Shelby County Schools

Diploma - General Studies

Westwood High School
COREY A. MCCASTER