Corey B McCluney

Responsible for identifying, investigating, and preventing payment card fraud activities. You will work with both internal and external teams to detect suspicious activity, analyze trends, and ensure the security of payment card transactions. Achieved a SME(coaching) role with in 6 months.

• Communicated with customers to assess and address individual needs, providing timely and quality support.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.

• Checked documents and identifying credentials for all parties.
• Generated reports, uploaded documents into digital storage and prepared client case affidavits.
• Met with clients in professional environment to witness signings.
• Administered oath to document signers to obtain affirmation of truth.
• Looked for signs of fraud or coercion and refused notarization.
• Assisted in proper processing of up to 40 bookings monthly, encompassing multiple representatives