Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corey M. Cruz

Intake Specialist
8218 Pearl St. Denver,CO

Summary

Professional with demonstrated ability to excel in legal support roles. Skilled in client communication, data management, and case documentation. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and adept at handling sensitive information with integrity and discretion.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Intake Specialist

Johnson Law Group
05.2023 - Current

Serving families in Colorado, Wyoming, Illinois, and Florida by performing the following duties:

  • Act as a receptionist providing information and assistance to courts, opposing counsels, opposing parties, law enforcement, child family investigators, mediators, and prospective clients.
  • Screen telephone calls and requests for information, and route calls for an appropriate response.
  • Consult with prospective clients on legal avenues to address emotionally disturbing issues, such as child neglect and/or child abuse.
  • Relay client concerns in an expeditious fashion to the newly assigned attorney so that appropriate action can be taken.
  • Retrieve case-related information from clients, and place pertinent documents in their respective digital files.

Intake Specialist

The Link: A Community Assessment & Resource Center
01.2022 - 05.2023

Serving communities of the 17th Judicial District by performing the following duties:

  • Assessed troubled youth between the ages of 7 and 17 by identifying risk factors via screenings, interviews, and meetings with mental health professionals.
  • Drafted intake reports containing data collected from screening youth, and provided them to municipal courts within the 17th Judicial District.
  • Facilitated intensive 10-week Life Skills program intended to reduce risky behavior among troubled youth
  • Presented the intended purposes of The Link and its Life Skills Program to the Thornton Police Department and public.

Intake Coordinator

Johnson Law Group
10.2020 - 08.2021
  • Consulted with Prospective Clients on firm's services and the legal remedies available to address each case's respective issues
  • Organized data using Microsoft Excel to identify clients signed, and the designated attorney on each case.
  • Helped generate 5-10 new clients per week by fostering close relationships with individuals experiencing emotionally challenging situations.

Intake Specialist

Johnson Law Group
01.2020 - 09.2020
  • Collected pertinent data relative to new inquiries submitted by potential clients.
  • Offered compassionate and attentive guidance to potential clients during moments of crisis.
  • Answered phone calls and provided new clients with the required paperwork to initiate service.

Case Consultant

Bachus & Schanker, LLC
04.2018 - 12.2019
  • Performed comprehensive assessments on clients' legal matters in order to determine viability.
  • Met with 4-5 Potential Clients daily in Colorado to investigate their personal injury incidents
  • Helped clients resolve issues that directly resulted from false information provided by various insurance companies

Legislative Aide

Colorado State Capitol
05.2015 - 08.2017
  • Drafted 2-3 report summaries per day of proposed legislation presented by other members of the House
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Attended legislative and regulatory hearings to report information.

Legislative Intern

Colorado State Capitol
01.2014 - 05.2015
  • Attended meetings with House Rep., Dominick Moreno and House Speaker, Crisanta Duran. Took elaborate notes and disseminated this information to all stakeholders.
  • Conducted legislative research on wide range of topics, including "Reducing Cost of School Lunch" and "Non-Consensual Towing of Motor Vehicles"
  • Assisted other office administrators by answering phones, returning email messages and creating distribution lists.

Education

Bachelor of Science - Political Science

Metropolitan State University of Denver
Denver, CO
08.2012 - 05.2016

Skills

    Client Connection

    Relationship Building

    Crisis intervention

    Compassionate communication

    Critical thinking skills

Timeline

Intake Specialist

Johnson Law Group
05.2023 - Current

Intake Specialist

The Link: A Community Assessment & Resource Center
01.2022 - 05.2023

Intake Coordinator

Johnson Law Group
10.2020 - 08.2021

Intake Specialist

Johnson Law Group
01.2020 - 09.2020

Case Consultant

Bachus & Schanker, LLC
04.2018 - 12.2019

Legislative Aide

Colorado State Capitol
05.2015 - 08.2017

Legislative Intern

Colorado State Capitol
01.2014 - 05.2015

Bachelor of Science - Political Science

Metropolitan State University of Denver
08.2012 - 05.2016
Corey M. CruzIntake Specialist
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