A proven track record of effective communication and collaboration with team members to accomplish overall goals of the organization. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
3rd Grade ELAR Teacher
Cypress Fairbanks ISD
08.2022 - Current
Planned lessons according to district standards to cover requirements and prepare for standardized tests.
Implemented classroom management improvements to enhance class morale and engagement.
Assessed student progress by administering tests and evaluating results.
Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
Taught students subject-specific material, learning strategies and social skills.
Long-Term Substitute Teacher, Second Grade
Cypress Fairbanks ISD
Cypress , TX
08.2021 - 05.2022
Taught diverse subjects for 2nd grade, successfully delivering seamless teaching in absence of regular teacher.
Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Instructed students in core educational principles, concepts and in-depth subject matter.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Organized lesson plans using teaching software for long-term interim assignments.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Upheld classroom routines to support student environments and maintain consistent schedules.
Supervised lunchroom and recess activities.
Administered standardized assessments with strict requirements and documented information in permanent records.
Enrichment Summer School Teacher
Kirk Elementary, Cypress-Fairbanks ISD
06.2021 - 07.2021
Prepared and taught lessons to students in the 2nd grade implementing critical thinking skills, and writing skills
Challenged and motivated students to meet classroom and personal expectations
Fostered student curiosity and interest in learning through hands on activities
Demonstrated patience and understanding while managing a 2nd grade class with children on different learning spectrums
Created and administered daily lessons and objectives for 2nd grade students
Designed an appropriate room arrangement to support the goal and developmental level of children
Developed discussions and activities to support student voice, advance analysis of literature, and classroom community development
Maintained a disciplined, productive environment in the classroom to ensure lesson plans were followed through.
Customer Service Representative
HEB
09.2019 - 11.2020
Assisted with the healthy living department by handling shipping and special-order requests and arranging merchandise pick-up at other locations
Educated customers on promotions to enhance sales
Responded to customer requests for products, services and company information
Communicated with vendors regarding back order availability, future inventory and special orders
Offered advice and assistance to customers, paying attention to special needs or wants
Updated pricing and signage to complete product displays and educate customers
Arranged consistent shelves in the store by following established planograms
Prepared interesting and innovative visual displays to grab customer interest and promote sales
Checked announcements every day for up-to-date information for the department (Coupons, EOMs, period promotional push items, future planning)
Stayed aware of daily, weekly, period, and curbside sales
Verified and signed off on weekly inventory reports
Ordered Bulk food and spices, KEHE, and DSD items for the department
Assisted in training a new hire in the Healthy Living Department; providing the partner with the necessary skills and knowledge to successfully perform in the Department
Created an environment of mutual trust with Partners, Managers, and Store Leaders
Internship Student
United State Marshal Service
06.2019 - 08.2019
Supported DUSM with transporting prisoner movements, verifying manifest documents, creating packets, and uploading documents for airlift movements (E-Designate, 106 movement, and JPATS)
Attended and observed GEO prisoner handling/ handcuffing training
Verified prisoner jail bills, medical bills, housing bills, and transportation bills
Reported information pertaining to prisoner medical forms and bills
Created and mailed subpoenas and summonses
Participated in school presentations to inform future college students about the U.S Marshal Service
Performed various administrative functions, including filing paperwork, copying, delivering mail, sorting mail, and office organizing, and created a support system to decrease the workload.
Utilized office equipment and various software to accomplish to maintain any prisoner files and records
Adhered to work hours, agency policies, and rules governing professional staff behavior
Obeyed agency policy and direction regarding confidentiality and handling of confidential information
Assume responsibility for actions and activities and maintain a strictly professional relationship with all clients.
Sale Associate
James Avery Craftsman
11.2017 - 05.2019
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Maintained high standards of professional conduct and work performance
Maintained the qualifications and training requirements to work on jewelry
Adhered to the policies and procedures of the company
Led team/store to achieve 100% customer satisfaction, earning recognition from upper management and financial award
Kept apprised of emerging trends and provided informative customer service to assist in product selection
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Maintained the qualifications and training requirements to work on jewelry
Seasonal Beauty Advisor
Ulta Beauty
11.2017 - 05.2018
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
Recommended appropriate products to meet customers' individual needs
Moved and lifted heavy loads of merchandise
Contribute to store overall sales, conversion goals and meet or exceed individual goal
Hostess/Server
Locatelli's
06.2016 - 08.2016
Take orders and serve them to customers while also ensuring all primary requirements of every customer are well accommodated
Being able to work around difficult situations and possess exceptional organizational and problem-solving abilities
Answering any questions, making recommendations for other items on them menu, and informing the customers of daily specials
Politely assist and cheerfully greet customers while also making decisions on where to sit the customers
Point of Sale Associate
Tommy Hilfiger
06.2015 - 12.2015
Provide advice and guidance to ensure customer satisfaction on product selections
Operate the cash register to perform sales, exchanges and refunds
Ensured store image was always professional and reflective of the brand
Maintained effective communication with coworkers and management to ensure successful daily operations
LOTE: Spanish I & II Teacher/ Instructional Aide at Cypress Ridge High School (Cypress Fairbanks ISD)LOTE: Spanish I & II Teacher/ Instructional Aide at Cypress Ridge High School (Cypress Fairbanks ISD)