Cori Cooper
SAN MARCOS,CA
Summary
Driven Barista manager looking to expand my knowledge and craft within different fields of work. Skilled in maintaining an uplifting and professional attitude while under pressure and having the ability to adapt to any environment. With over seven years of experience in a specialty drink establishment, I am
eager to grow, learn and excel in my new work environment.
Overview
7
7
years of professional experience
Work History
Lead Barista
Mama Kat's Restaurant & Pie Shop
San Marcos, CA
06.2023 - Current
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Barista Manager
Blue Mug Coffee & Tea
Escondido, CA
01.2018 - 03.2023
- Generated quality coffeehouse experience through customer service,
beverage preparation and presentation, cleanliness and through creating a welcoming environment. - Created and memorized recipes for a wide variety of specialty beverages.
- Trained, scheduled and supervised new employees to continue to uphold store policies and enhance staffing patterns.
- Handled and resolved customer conflict and complaints with professionalism and kindness in hopes of customer satisfaction.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
Catering Staff Member
Razzy rucas
San Marcos, CA
08.2017 - 01.2018
- Provided friendly, courteous service to create special moments for guests and an enjoyable atmosphere and interactions.
- Worked with other employees to prepare and present food with attention to detail and presentation as well as cleaning and organizing kitchen stations to encourage team efficiency.
- Maintained flexible work schedule to meet event needs and to better the
business. - Prepared dishes during high-volume shifts while working at a fast pace and being efficient.
Education
Bachelor of Science - Psychology
California State University - San Marcos
San Marcos, CA12-2021
Skills
- Worked in a high-volume environment creating specialty drinks both quickly and efficiently
- Had a management roll taking and maintaining inventory, teaching conflict resolution and
customer success
- The ability to work well under pressure when multitasking
- Being able to maintain a strong work ethic and positive attitude throughout the work day
Timeline
Lead Barista
Mama Kat's Restaurant & Pie Shop
06.2023 - Current
Barista Manager
Blue Mug Coffee & Tea
01.2018 - 03.2023
Catering Staff Member
Razzy rucas
08.2017 - 01.2018
Bachelor of Science - Psychology
California State University - San Marcos
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