Cori Floyd
Aurora,IL
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
22
22
years of professional experience
Work History
Cent Review Specialist
ReeMedical
10.2023 - Current
- Assist veterans with their VA disability claims
- Reviewed client records and documents for accuracy and completeness.
- Provided information and guidance to clients on how to access services and resources.
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Assisted veterans in navigating government systems such as VA benefits or Social Security Administration programs.
Health Information Specialist
Solaris HealthCare
Westchester, IL
10.2022 - 10.2023
- Maintained databases containing sensitive patient information such as diagnoses, treatments, medications, lab results
- Processed requests from outside organizations for release of patient information according to HIPAA regulations
- Answered inquiries regarding health information management practices from internal staff members as well as external customers
- Pulled patient records and transferred information to appropriate parties
- Verified insurance information, collected payments, and scheduled appointments
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure
- Scanned documents into electronic health record system as needed.
- Provided customer service support to clients in a timely and efficient manner.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Patient Service Representative
Edward-Elmhurst Hospital
Naperville, IL
02.2020 - 10.2022
- Greeted patients upon arrival and directed them to the appropriate area
- Assisted with the completion of medical forms and records
- Inputted patient demographic data into electronic health record system
- Scanned documents into electronic health record system as needed
- Performed administrative duties such as filing, faxing, photocopying.
Sales Consultant
Xfinity Comcast
Bolingbrook, IL
03.2003 - 09.2018
- Supervisor of 12 associates Lead team meetings for communicative purposes and company enhancement First point of contact for customer escalations Provided detailed product information to customers, including features, prices, and availability
- Performed cold calls to prospective customers to introduce company offerings
- Lead teams based on prospecting,time management,forecasting, and product management
- Organized interviews with hiring managers, including scheduling and preparation of materials.
- Provided guidance to hiring managers on resume selection criteria.
- Attended career fairs and other networking events to promote employer brand.
Education
Bachelor of Arts Human Resources Management -
Ashford University
Skills
- Records Scanning
- Patient Health Information Access
- Medical Billing
- Epic Systems, EHR, Cerner
- Customer Service
- Corporate Liaison
- Employee Onboarding
- Recruitment
Timeline
Cent Review Specialist
ReeMedical
10.2023 - Current
Health Information Specialist
Solaris HealthCare
10.2022 - 10.2023
Patient Service Representative
Edward-Elmhurst Hospital
02.2020 - 10.2022
Sales Consultant
Xfinity Comcast
03.2003 - 09.2018
Bachelor of Arts Human Resources Management -
Ashford University