Cori Jackson
Ridgeway,South Carolina
Summary
Dedicated customer service professional with 10 years of experience in delivering support, resolving complex issues, and fostering client relationships. Expertise in managing high-volume workloads and enhancing operational efficiency through effective cross-department collaboration. Strong communication skills and attention to detail drive commitment to exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Caro Federal Credit Union
Columbia, SC
02.2026 - Current
- Provide exceptional service to members by assisting with account inquiries, transactions, and financial service needs.
- Process deposits, withdrawals, and loan payments.
- Educate members on credit union products and services to identify solutions that meet their financial goals.
- Ensure compliance with banking regulations, security procedures, and member confidentiality requirements.
- Resolve member concerns professionally while maintaining a positive member experience.
- Build strong member relationships through effective communication.
Customer Service Representative
Fireside
Charlotte, North Carolina
07.2020 - 12.2025
- Managed incoming customer service and sales orders through multiple communication channels.
- Coordinated installation schedules and service appointments to meet builder and homeowner deadlines.
- Resolved customer concerns by partnering with internal departments to ensure timely solutions.
- Trained and mentored new team members, improving service quality and response consistency.
Team Lead
Vera Bradley
Charlotte, SC
06.2015 - 07.2020
- Led daily team meetings and coaching sessions to elevate customer service performance.
- Increased repeat business by fostering strong customer relationships and engagement.
- Enhanced customer experiences through personalized service and tailored product recommendations.
- Maintained visual merchandising standards and organized store operations.
Education
Exercise Science
Winthrop University
Rock Hill, SCSkills
- Customer Service Excellence
- Relationship Building
- Conflict Resolution
- Attention to Detail
- Data Entry
- Team Leadership
Timeline
Member Service Representative
Caro Federal Credit Union
02.2026 - Current
Customer Service Representative
Fireside
07.2020 - 12.2025
Team Lead
Vera Bradley
06.2015 - 07.2020
Exercise Science
Winthrop University