Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cori Phelps

Lake Stevens,WA

Summary

Internal communications and cross-functional engagement leader with 10+ years translating complex, regulated engineering and manufacturing operations into clear, trusted communications. Known for building urgency, taking ownership of outcomes, executing with rigor, and enabling transparent, candid communication that aligns teams and advances mission-critical work.

Skilled communications professional with proven experience in internal messaging and employee engagement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in content creation, strategic planning, and stakeholder management. Reliable, efficient, and highly organized, bringing results-driven approach to internal communications.

Communications professional with robust background in developing and executing internal communication plans that enhance organizational culture. Known for exceptional collaboration and adaptability in dynamic environments. Leveraging skills in strategic messaging and project management to drive team success and deliver impactful results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Consulting Records Management Analyst

Puget Sound Energy
11.2024 - Current
  • - Own internal communications for a capital digitization program supporting Gas Systems Integrity, translating technical, regulatory, and operational risks into clear leadership updates and decision-ready narratives.
  • - Build urgency and clarity across Operations, Engineering, Legal, QA, and Risk by aligning governance and compliance messaging.
  • - Develop training, enablement, and rollout communications supporting adoption of new workflows and systems.
  • - Translate complex AI-assisted handwriting recognition and metadata extraction into accessible communications for business leaders and frontline users.

Supervisor, GIS

Puget Sound Energy
01.2007 - 01.2024
  • - Led a team of 9 and served as communications bridge between engineering, operations, IT, legal, and regulatory stakeholders.
  • - Designed executive briefings and leadership presentations translating technical KPIs into actionable insights with rigor and accountability.
  • - Owned communication strategy for system migrations and change adoption, reinforcing consistent execution across teams.
  • - Standardized documentation and established single source of truth frameworks to support transparency, compliance, and continuous improvement.
  • - Facilitated cross-functional forums and technician-facing updates to align priorities across shifts and sites.

Education

High School Diploma -

Central High School
Cheyenne, WY

Skills

  • Internal Communications; Employee Engagement; Executive Communications; Manufacturing & Engineering Translation; Change Communications (Prosci/ADKAR); Cross-Functional Collaboration; Information Governance; Single Source of Truth; Leadership Messaging; Ownership & Accountability; Rigor in Execution; Transparent Communication
  • Internal communications
  • Crisis management
  • Content development
  • Corporate storytelling
  • Visual communication

Certification

Prosci Change Management (ADKAR), 2017

Timeline

Consulting Records Management Analyst

Puget Sound Energy
11.2024 - Current

Supervisor, GIS

Puget Sound Energy
01.2007 - 01.2024

High School Diploma -

Central High School