Cori Sellner
Severna Park,MD
Summary
Hard-working individual with experience in leading teams to success. Quick to adapt, ready to apply knowledge and strengths to any challenge.
Overview
5
5
years of professional experience
Work History
Shift Lead
Dunkin’
Arnold, MD
10.2019 - 01.2025
- Customer service - anticipate and understand guests' needs as well as handling any customer complaints
- Maintain an efficient workflow by restocking supplies as needed throughout the day
- Utilize resources and available information to troubleshoot when equipment errors occur
- Fast-paced environment
- Memorize and take orders with accuracy
- Prepare food
- Exceed company sales and drive-thru time goals
- Demonstrate ability to manage a team of employees and ensure successful shift operations
- Create successful shift plans to achieve shift efficiency
- Participate in leadership meetings to develop new policies and procedures
- Cultivated and maintained work culture through team building and positive interactions
- Enforce safety and sanitation regulations•
- Count and balance cash drawer at the beginning and end of each shift
- Kept up-to-date on new products, services, promotions, and pricing structures
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Answer customer phone calls and appropriately addressed questions and complaints
- Train new employees in job duties, safety protocols, policies and procedures
- Communicate employee needs to management
Barista/Cashier
The Coffeehouse
Annapolis Junction, MD
10.2022 - 05.2023
- Welcomed customers and answered questions regarding menu items and preparation methods
- Worked with management to create new menu items
- Take inventory weekly / monitored delivery
- Key holder - in charge of both opening and closing the store
- Create organizational tools (i.e., waste list, inventory list) to manage the store, as well as new tasks to keep up with health and safety regulations
- Oversee and execute effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well stocked
- Handle any customer complaints and resolve the issue
- Operated cash registers and handled cash and card transactions.
- Trained incoming staff members on proper operation of brewing equipment and drink recipes.
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Worked with the owner's other business (restaurant) as a server when needed
Education
High School Diploma -
Meade High School
Fort Meade, MD2022
Skills
Customer service
Organization
Shift management
Inventory management
Multitasking
Effective communication
Interpersonal skills
Cashiering/POS
Employee training
Creative thinking
Troubleshooting equipment errors
Working under pressure
Sales
Accomplishments
• Got promoted to shift lead
• Recognized for my hard work and contributions by management
References
Becky Spann (Assistant manager, Dunkin, Arnold MD) - 4435343896
Asim (Manager, Dunkin, Hanover MD) - 4434583661
Timeline
Barista/Cashier
The Coffeehouse
10.2022 - 05.2023
Shift Lead
Dunkin’
10.2019 - 01.2025
High School Diploma -
Meade High School