Cori Thompson
Toano,VA
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Diligent with proven track record in maintaining welcoming and efficient atmosphere for guests. Successfully managed guest reservations and seating arrangements, ensuring smooth operations during peak hours. Demonstrated strong communication and organizational skills to enhance guest experiences and streamline workflow.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Dog Street Pub
09.2021 - 05.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Expo Runner
Dog Street Pub
09.2021 - 05.2024
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Served food at proper temperature to meet safety standards.
- Communicated food orders to chefs to execute priorities and special requests.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
Server
Dog Street Pub
09.2021 - 05.2024
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Journeys
04.2021 - 06.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Aeropostale
03.2021 - 05.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Warwick High School
Williamsburg, VA06-2022
Skills
- Strong multitasking
- Greeting guests
- Customer Service
- Active Learning
- Conflict Resolution
- Cash Handling
- Strong Work Ethic
- Guest Engagement
Timeline
Restaurant Hostess
Dog Street Pub
09.2021 - 05.2024
Expo Runner
Dog Street Pub
09.2021 - 05.2024
Server
Dog Street Pub
09.2021 - 05.2024
Sales Associate
Journeys
04.2021 - 06.2021
Sales Associate
Aeropostale
03.2021 - 05.2021
High School Diploma -
Warwick High School
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