Hailey Oswald
Elkton,MD
Summary
I'm a motivated college student with solid experience in customer service, mostly from working at Steak & Main and from working in the food service industry. I’ve gained experience at managing customer flow and remembering the menu, which has helped create smoother dining experiences and keep things running efficiently. I’m also comfortable working with a team and training new people, always aiming to make sure customers leave happy and satisfied.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Steak & Main
North East, MD
01.2023 - Current
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assigned patrons to suitable tables according to server rotation.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Managed reservations, waitlists, and special requests for large parties.
Barista
Cafe On The Bay
Chesapeake, MD
07.2021 - 12.2022
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Front of House Employee
Chick-fil-A
Elkton, MD
12.2020 - 06.2021
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Assisted with training new front of house employees on procedures and policies.
Education
GED -
Salisbury University
Salisbury, MD05-2028
Skills
- Customer service
- Positive demeanor
- Problem-solving
- Customer flow management
- Strong multitasking
- Menu memorization
- Strong work ethic
- New staff training
- Team collaboration
- Multitasking and organization
Affiliations
I am currently a college student athlete. I am on the cheerleading team at Salisbury University. I love to work out and be active.
Accomplishments
I won the Eagle award in High School for cheerleading.
Timeline
Restaurant Hostess
Steak & Main
01.2023 - Current
Barista
Cafe On The Bay
07.2021 - 12.2022
Front of House Employee
Chick-fil-A
12.2020 - 06.2021
GED -
Salisbury University
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