Coria Terrell
Katy,T.x
Summary
I am seeking a Customer Service Job that will allow me to perform skills that I have learned and develop more helpful skills along the way, I am willing to further my education and learn more with your company. Meticulous Lead Teacher with [Area of study] teaching experience. Expert in district curriculum design, lesson-planning for all grades and [Software] use. Known for optimizing student and teacher experiences in [Type] schools.
Overview
18
18
years of professional experience
Work History
Lead Teacher, Front Office Assistant
Children LightHouse
- Planned daily lesson plans, taught children's speech skills and basic life skills, and managed customer service at the front desk.
Patient Care Advocate/Enhanced Team
Accredo Specialty Pharmacy
03.2022 - Current
- Handled inbound and outbound calls, scheduled customers' medication, verified customer information, assisted with prior authorizations, and educated customers on copay assistance programs.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Lead Teacher/Office Assistant
Reedemers Learning Center
01.2017 - 01.2021
- Planned daily lesson plans, taught basic life skills and speech skills, and managed front desk duties.
Security Officer
Securitas
03.2010 - 06.2012
- Observed and reported unsafe events, maintained top-notch customer service, and ensured a safe environment at the news station.
Internship
Health Clinic
10.2009 - 04.2010
- Utilized medical assistant skills and knowledge gained from school to perform duties at the health clinic.
Day Care Teacher Aid
First Baptist Church
03.2007 - 12.2009
- Maintained a safe environment for the children while executing lesson plans to enhance their educational motor skills and social skills.
Cashier
Wendy's
01.2006 - 01.2007
- Provided customer service and maintained the cash register till.
Education
Skills
- EKG
- Administer Injections
- Urinalysis
- Patient Care
- Vital Signs
- Authorize Medications
- OSHA trained
- Medical Manger
- ICD-9 Coding
- CPT Coding
- First Aid
- Customer Services
- Data Entry
- Tray Setup
- Minor Office Surgery
- Able to Multi-task
- Instrument Sterilization
- Medical Insurance
- Self-Motivated
- Medisoft
- Office Accounting
- Punctual
- Telephone Technique
- Records Management Ethics
- Chairside Assisting
- Charting
- Infection Control
- Venipuncture
- HIPPA
- Pharmacology
- Manage Supply Inventory
Timeline
Patient Care Advocate/Enhanced Team
Accredo Specialty Pharmacy
03.2022 - Current
Lead Teacher/Office Assistant
Reedemers Learning Center
01.2017 - 01.2021
Security Officer
Securitas
03.2010 - 06.2012
Internship
Health Clinic
10.2009 - 04.2010
Day Care Teacher Aid
First Baptist Church
03.2007 - 12.2009
Cashier
Wendy's
01.2006 - 01.2007
Lead Teacher, Front Office Assistant
Children LightHouse
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