Rose Mardius
Lake Worth,FL
Summary
Detail-oriented nursing and business professional with a passion for delivering compassionate care to employees and patients. Proven track record of meeting academic goals and excelling in clinical placements. Recognized for being hardworking, punctual, and a natural leader and team player. Committed to creating a supportive environment through excellent communication and interpersonal skills, and collaboration with other professionals to foster learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Patient Advocate
Pelvic Rehabilitation Medicine
03.2021 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Acted as liaison for office staff, physicians, patients and family members
- Evaluated processes and employee strengths to realign workflows with changing business demands
- Responded to customer questions regarding treatment, prices and availability
- Established and enforced clear goals to keep employees working collaboratively
- Obtained complete and accurate clinical, demographic, and financial information during the scheduling process, making sure to enter data in the scheduling system and other applications
- Provided patients with prep and other appointment instructions
- Always maintained positive customer service and articulated well when speaking to patients, family members, employees, and medical staff
- Notified patient of physician order, pre-authorization, and other financial clearance requirements
- Monitored employee productivity to provide constructive feedback and coaching
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Collaborated with management team to implement new work procedures or policies
Registrar
JFK Medical Center Main Campus
12.2019 - 09.2021
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Ensures complete, accurate and timely entry of demographic information into the meditech system at the time of registration
- Properly identifies the patient to ensure medical record numbers are not duplicated
- Carefully reviews all information entered in meditech on pre-registered accounts
- Verifies all information with patient at time of registration; corrects any errors identified
- Identifies all forms requiring patient/guarantor signature and obtains signatures
Dietary Server
JFK Medical Center
01.2017 - 12.2019
- Transfer Food Service: Performs routine duties related to preparation and serving of food
- Clears patients' dirty trays and works in dish room when needed
- Works on patient tray assembly line following menu directives for determining food items for each tray
- Delivers food trays to patient areas
- Follows Standard Precautions using personal protective equipment as required
Education
Associate of Science - ADN Student
Galen College of Nursing
Florida Gardens, FLHigh School Diploma -
Boynton Beach Community High School
Associate of Science -
Palm Beach State College
Lake Worth, FL12.2019
Skills
- Clinical Procedures
- EKG
- ICD9/CPT Coding
- Injections
- OSHA Regulations
- HHA and Medical Billing
- Vital sign monitoring
- HIPPA
- Medical Records
- Toileting
- Bathing/Dressing
- Feeding
- General Hygiene
- First Aid
Certification
- Basic Life Support for Health Care Providers (BLS), American Heart Association, 11/2024
- Advanced Cardiac Life Support (ACLS), American Heart Association, 11/2024
Languages
French, Haitian Creole
Native or Bilingual
Timeline
Senior Patient Advocate
Pelvic Rehabilitation Medicine
03.2021 - Current
Registrar
JFK Medical Center Main Campus
12.2019 - 09.2021
Dietary Server
JFK Medical Center
01.2017 - 12.2019
High School Diploma -
Boynton Beach Community High School
Associate of Science - ADN Student
Galen College of Nursing
Associate of Science -
Palm Beach State College
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