Corianna Johnson
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RCA
USPS
10.2024 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Tax Expert(Seasonal)
Sitel
02.2025 - 04.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Fraud Specialist
Walmart.com
05.2023 - 01.2025
- Assist customers with issues pertaining to lost deliveries, account security, while simultaneously reviewing accounts for possible fraud activity.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Customer Service Representative
Teleperformance
02.2022 - 02.2023
- Assisted customers with a warm and professional attitude
- Assisted with technical support duties
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Phlebotomist
Dr. David Michalak
08.2021 - 11.2022
- Temp service job - drawing blood, and checking patients' vital signs
- Collect specimens.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Phlebotomist
WOF MEDICINE CLINIC
03.2017 - 07.2021
- Verified collection orders and communicated discrepancies to nurses
- Maintained fully-stocked phlebotomy cart, carrier and station
- Collected specimens for drug screens, paternity tests and alcohol tests.
Customer Service Representative
Iqor
02.2018 - 11.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Phlebotomist -
1st Class Learning Center
Houston, TX09.2016
Certificate in MEDICAL ASSISTANT -
FORTIS INSTITUE HOUSTON
Houston, TX04.2013
High School Diploma -
RICHARD MILLBURN ACADEMY
Houston, TX08.2008
Skills
- De-Escalation Techniques
- Active listening
- Customer service
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- First Aid Certification
- Certified Phlebotomist, 04/01/21, 04/01/23
- CPR Certification
- BLS Certification
- CCMA Certification
Timeline
Tax Expert(Seasonal)
Sitel
02.2025 - 04.2025
RCA
USPS
10.2024 - Current
Fraud Specialist
Walmart.com
05.2023 - 01.2025
Customer Service Representative
Teleperformance
02.2022 - 02.2023
Phlebotomist
Dr. David Michalak
08.2021 - 11.2022
Customer Service Representative
Iqor
02.2018 - 11.2020
Phlebotomist
WOF MEDICINE CLINIC
03.2017 - 07.2021
Certificate in MEDICAL ASSISTANT -
FORTIS INSTITUE HOUSTON
High School Diploma -
RICHARD MILLBURN ACADEMY
Phlebotomist -
1st Class Learning Center
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