Corianne Martin
Dallas,USA
Summary
Seeking a position as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Overview
7
7
years of professional experience
Work History
Associate
McAlister's Deli
Lewisville, TX
09.2025 - Current
- Maintain the front end of restaurant by cleaning and assisting customers with their needs.
- Serve food with a great charisma and patience.
- Handling incoming calls from customers regarding orders or other inquiries.
- Signing up new members for future events and catering.
- Closing the store by shutting down all machines and cleaning for the night.
Team Lead
Crumbl Cookies
Lewisville, TX
11.2024 - 07.2025
- Opening up the store every morning,counting the drawer, prepping goods for the week, fulfilling in store and online orders. Studying specific requirements for sweets of the week and guiding other employees on successfully getting the desired result. Closing the store and maintaining a clean environment.
- Coordinated schedules to ensure adequate staffing during peak hours.
Processor/Quality
TT Electronics
Plano, TX
10.2021 - 05.2024
- Conduct visual/mechanical inspection and electrical verification testing as required by quality procedures to ensure it passes inspection
- Keep inspection reports, test also SPC data as required for the final or high process inspections
- Ensure that all material is complying and in conformance prior to shipment to customer, including pack/ship requirements
- Support QC testing in the test lab/darkroom
- Inspect quality of products, taking note of functionality, appearance and other specifications.
- Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative/ Remote
Bath And Body Works, Limited Brands
Dallas, TX
08.2020 - 10.2021
- Answered 60+ calls on a daily to assist customers with online purchases and creating new accounts
- Responded to telephone inquiries, providing quality service to customers inquiring about the availability of order status
- Handled customer inquiries, complaints, billing questions and service requests
- Created new orders request received via email using a shared mailbox
- Provided chat support to customers using online chat feature
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Sales Associate
Old Navy
Plano, TX
05.2019 - 06.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High school diploma -
Plano West Senior High School
Skills
- Live chat
- Laboratory experience
- Sales
- Pricing
- Customer service
- Customer support
- Quality inspection
- Communication skills
- Data entry
- POS
- Upselling
- Packaging
- Quality Control
- Assembly
- Manufacturing
- Time management
- Retail sales
Personal Information
Willing To Relocate: Anywhere
Timeline
Associate
McAlister's Deli
09.2025 - Current
Team Lead
Crumbl Cookies
11.2024 - 07.2025
Processor/Quality
TT Electronics
10.2021 - 05.2024
Customer Service Representative/ Remote
Bath And Body Works, Limited Brands
08.2020 - 10.2021
Sales Associate
Old Navy
05.2019 - 06.2020
High school diploma -
Plano West Senior High School