Corie Heskett
Obion,TN
Summary
Detail-oriented professional with extensive experience in front office operations and customer service. Managed daily operations and resolved customer concerns effectively. Trained staff on procedures, maintained accurate financial records, and oversaw inventory management and scheduling to enhance operational efficiency.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
Dyersburg, Tennessee
01.2010 - 01.2011
- Supervised daily operations, scheduling shifts and assigning duties to ensure efficient workflow.
- Supervised daily pizza shop operations and supported shift team at Little Caesars.
- Trained crew members on food preparation, service standards, and store procedures.
- Managed cash register transactions and balanced the drawer during peak service periods to maintain accuracy.
- Monitored product inventory and restocked ingredients for continuous store readiness.
- Resolved customer concerns and provided friendly service to enhance customer satisfaction at Little Caesars Pizza.
- Coordinated opening and closing tasks, including equipment checks and store setup.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant manager/Server/Bartender
Applebee’s bar and Grill
Dyersburg, Tennessee
01.1999 - 01.2010
- Resolved guest concerns and service issues, enhancing overall dining room and bar experience.
- Supervised bar and grill shifts, coaching servers and hosts to ensure high service standards.
- Trained new team members on Applebee's service procedures and POS systems.
- Coordinated daily schedules and shift assignments, optimizing labor coverage for smooth operations.
- Oversaw cash handling, drawer counts, and daily closing paperwork.
Receptionist/Office Administrative Assistant
L&M Landscaping
Halls, Tennessee
01.1998 - 01.1999
- Scheduled service appointments and coordinated crew calendars.
- Answered calls and greeted visitors for a landscaping office.
- Responded to customer questions about landscaping services and scheduling.
- Routed messages between customers, office staff, and field crews.
- Prepared invoices, payment records, and customer paperwork.
Education
Associate of Science - Computer And Information Sciences
Dyersburg State Community College
Dyersburg, Tennessee 08.1997 - 05.2000
Halls High School
Halls, TennesseeSkills
- Point-of-sale systems
- Cash management
- Inventory management
- Sales monitoring
- Sales growth
- Cash drawer reconciliation
- Opening procedures
- Schedule coordination
- Team supervision
- Employee training
- Staff training and development
- Conflict resolution
- Customer service
- Detail orientation
- Clear communication
- Problem solving
- Business administration
- Financial reporting
- Cost reduction
- Vendor relationship management
- Verbal and written communication
- Cash drawer reconciliation
References
References available upon request.
Timeline
Assistant Manager
Little Caesars Pizza
01.2010 - 01.2011
Assistant manager/Server/Bartender
Applebee’s bar and Grill
01.1999 - 01.2010
Receptionist/Office Administrative Assistant
L&M Landscaping
01.1998 - 01.1999
Associate of Science - Computer And Information Sciences
Dyersburg State Community College
08.1997 - 05.2000
Halls High School