Corie Lynch
Terre Haute,IN
Summary
Detail-oriented communications specialist with over 13 years of experience. Expertise in managing crisis communications and delivering exceptional customer service. Ready to leverage problem-solving skills and teamwork to drive positive outcomes within dynamic environments.
Overview
19
19
years of professional experience
Work History
Communications Specialist
Union Hospital
02.2013 - Current
- Managed crisis communications, effectively mitigating potential negative impacts on company reputation.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Managed crisis communications effectively, protecting company reputation during challenging situation
- Worked with Microsoft word and Intellidesk, entering data for patients and doctors.
- Managed correspondence and communication flow, enhancing information distribution and response times.
- Trained new administrative staff on office policies and software applications, fostering a collaborative work environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Worked with Microsoft office and Inellidesk to enter patient information as well as staff.
Waitress Trainer
Maurizios Restaurant
07.2010 - 04.2016
- Trained new staff on menu knowledge and customer service protocols.
- Assessed trainee performance and provided constructive feedback for improvement.
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining areas to enhance overall guest experience.
- Utilized POS systems to process transactions accurately and manage cash handling duties.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Crew Trainer
Dairy Queen
03.2007 - 06.2015
- Trained new crew members on food safety standards and operational procedures.
- Mentored team members to enhance customer service skills and operational efficiency.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
- Fostered positive work environment, leading to decrease in staff turnover.
- Maintained high standards of cleanliness and hygiene, ensuring compliance with health and safety regulations.
- Enhanced customer experience by providing training on courteous service and accurate order taking.
Education
Associate of Science - Criminal Justice
Ivy Tech Community College
Terre Haute, Indiana09-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Microsoft Word
Timeline
Communications Specialist
Union Hospital
02.2013 - Current
Waitress Trainer
Maurizios Restaurant
07.2010 - 04.2016
Crew Trainer
Dairy Queen
03.2007 - 06.2015
Associate of Science - Criminal Justice
Ivy Tech Community College