Angela Alvarado
Lehigh,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Communications Specialist
Collins Vision
05.2021 - 02.2024
- Managed large amounts of inbound and outbound calls in a timely manner
- Schedule, reschedule or confirm patient appointments
- Identify patient needs, clarify information, research every issue and provide solutions
- Collect patient demographics and insurance information
- Request medical records if necessary and upload to patient charts
- Verify patient insurance and obtain authorizations as needed
- Handle patient inquiries by phone, email or software text
- Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently
- Document pertinent notes in patient charts.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Worked with multiple screens and programs to resolve customer issues.
- Promptly responded to inquiries and requests from prospective patients.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Patient Care Coordinator
Community Dental Care
09.2020 - 04.2021
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Register new patients, verify and update patient information
- Confirm upcoming and recall appointments
- Fill in cancellations and no-shows
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Prepare claim forms and coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Arrange patient charts for next day appointments
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved customer complaints using established follow-up procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff
Front Desk Coordinator
Specialist In Periodontics
02.2020 - 09.2020
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Register new patients, verify and update patient information
- Confirm upcoming and recall appointments
- Fill in cancellations and no-shows
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Prepare claim forms and coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Arrange patient charts for next day appointments
- Delivered excellent patient experiences and direct care.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff
- Transcribed phone messages for entire office and relayed messages.
Dental Receptionist
Family Health Centers
01.2019 - 01.2020
- Greet visitors and patients, determines their needs, check appointments and directs the person accordingly
- Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations
- Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter forms, etc
- Answers telephone calls using proper protocol
- Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
- Proficient in Dentrix, including patient registration, updating insurance and procedure entry
- Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Physician Liaison
Radiology Regional Centers
06.2015 - 12.2018
- Establish, build and maintain physician and non-physician referral relationships and networks
- Implement marketing plan and promotional strategies to attain procedure volume objectives
- Coordinate healthcare programs and services for SWFL market
- Provide information and customer feedback to marketing manager to achieve and maintain competitive advantage
- Increase revenues by generating referrals to the centers
- Educate physicians about diagnostic procedures.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Supported public relations managers with writing, researching and preparation of materials
- Streamlined communication between physicians and hospital staff, ensuring accurate transfer of patient information.
- Produced and distributed brochures, newsletters and press kits.
- Presented at local conferences and meetings to raise awareness about the practice''s services, attracting new potential referral partners.
- Collaborated with marketing teams to develop targeted materials promoting services offered by the practice or hospital.
- Organized educational events for referring physicians, promoting knowledge sharing and collaboration among specialists.
Education
Associates - Business Management
Southwest Florida College
Fort Myers09.2011
Skills
- Team Development
- Schedule Coordination
- Data Entry
- Problem-Solving
- Organizational Skills
- Written Communication
- Attention to Detail
- MS Office
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Microsoft Word
- Task Prioritization
- Analytical and Critical Thinking
Timeline
Communications Specialist
Collins Vision
05.2021 - 02.2024
Patient Care Coordinator
Community Dental Care
09.2020 - 04.2021
Front Desk Coordinator
Specialist In Periodontics
02.2020 - 09.2020
Dental Receptionist
Family Health Centers
01.2019 - 01.2020
Physician Liaison
Radiology Regional Centers
06.2015 - 12.2018
Associates - Business Management
Southwest Florida College
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