Banker
Open To Work
Corie Nicole Johnson-Moore
Bank of America
Charlotte,NC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Closing CoordinatorsImplementation ConsultantCustomer Service Representative
Work Type
Full Time
Minimum Desired Compensation
$85000/yr
29
Years of experience
Closing Coordinator / Commercial Credit Specialist II supporting commercial loan closings by securing lender approval and validating 50+ closing files per week. Coordinates with borrowers, clients, agents, and internal partners to keep Express Loans and Term Loans moving on deadline in a high-volume environment. Strengthens operational efficiency through clear communication, issue resolution, and accurate follow-through.
Work History
Closing Coordinator
2 Years 8 Months- Review closing documentation for Express Loans and Term Loans, maintaining accuracy across lender approvals and file readiness.
- Support Commercial Credit Operations and SBA Loan Processing by tracking deadlines in a high-volume closing environment.
- Coordinate with borrowers, clients, agents, and internal partners to resolve questions and keep closing workflows moving.
- Collaborate with leadership and team members to support operational efficiency, Risk & Compliance, and Treasury Management activities.
Credit Support Associate II
2 Years- Reviewed tax returns, business financial statements, and ownership records to support commercial loan decisions.
- Processed SBA loans, SBA Express loans, lines of credit, term loans, and letters of credit accurately.
- Coordinated with business partners and credit teams to keep loan files moving through closing.
- Applied sound judgment and attention to detail in a fast-paced credit support environment.
- Supported CashPro Online and treasury services implementation during client onboarding and account setup.
Implementation Advisor
15 Years- Managed 10-15 treasury onboarding projects weekly across CashPro Online and treasury services implementation.
- Coordinated kickoff meetings, timelines, testing, and follow-up support for treasury management implementations.
- Built relationships with internal teams, clients, and sales partners to keep implementation work aligned and on schedule.
- Trained new teammates and cross-functional partners on onboarding steps and post-launch support expectations.
- Supported end-to-end client onboarding for ACH, wires, lockbox, and reporting solutions.
Additional Banking Operations Roles
9 Years- Supported commercial credit operations and SBA loan processing through documentation review and borrower communication.
- Assisted treasury management clients with CashPro Online, treasury services implementation, and transaction troubleshooting.
- Resolved escalated customer issues, balancing service quality with accurate operational follow-through.
- Provided subject matter support to teammates by sharing process knowledge and answering operational questions.
- Contributed to process improvement efforts by identifying workflow gaps and supporting quality control reviews.
Education
Bachelor of Arts - Psychology, Communications
Minor in Communications
Skills
Commercial Credit Operations
SBA Loan Processing
Commercial loan closing
Loan documentation review
Borrower communication
Treasury Management
Client Onboarding
Risk & Compliance
CashPro Online
Treasury services implementation
Awards & Recognition
Bronze Award for Customer Service, Associate Survey Ambassador Recognition, AIMS Team Member, Multiple recognitions for teamwork and client satisfaction, Member of Black Professional Group
Timeline
Closing Coordinator
Bank of America
01.2024 - 09.2026Read More
Credit Support Associate II
Bank of America
01.2022 - 01.2024Read More
Implementation Advisor
Bank of America
01.2007 - 01.2022Read More
Additional Banking Operations Roles
Bank of America
01.1998 - 01.2007Read More
North Carolina Central University
Bachelor of Arts from Psychology, Communications
Read More