Corilyn Pilotto
Winter Garden
Summary
Dynamic leader with a proven track record at Outback Steakhouse, enhancing operational efficiency and guest satisfaction. Excelled in team leadership and inventory control, significantly reducing staff turnover through effective coaching and mentoring. Leveraged customer feedback to drive positive changes, showcasing adaptability and a passion for excellence.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Outback Steakhouse
8005 West Irlo Bronson Memorial Highway Kissimmee
10.2011 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
High School Diploma -
Leesburg High School
Leesburg, FL06.2011
Skills
- Team Leadership
- Inventory control and record keeping
- Customer Engagement
- Passion for customer satisfaction
- Complaint resolution
- Adaptable
- Coaching and Mentoring
- Delegating Assignments and Tasks
- Anticipating Problems
Timeline
Restaurant Manager
Outback Steakhouse
10.2011 - Current
High School Diploma -
Leesburg High School