Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
ACCOUNT MANAGER
Lake Book Manufacturing
04.2022 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly
Facilitated communication between customers and internal departments
Managed one of the highest workloads in the department within two years of employment
Tracked each job from its inception until the project was completed to the client's satisfaction
Kept clients and Sales aware of every stage of the process
Created invoices for the Accounting department's review and approval
Assisted in the development of training materials for new hires, ensuring smooth onboarding process
SALES ASSOCIATE
Aldi
05.2017 - 04.2022
Training new hires on company policies and procedures
Maximized productivity by keeping detailed records of daily progress and identifying areas for improvement
Managed customer relations and customer service through daily communication and interaction
Mentored and coached other team members to meet daily goals
Coaching staff on daily performance and conducted evaluations to constructively address concerns
CHILD CARE WORKER
Berwyn Recreation Department
09.2016 - 05.2017
Communicated with parents regarding child's behavior, daily activities and concerns
Instructed children in health and personal habits
Taught children educational games
Transported children from school and various extracurricular activities
Developed relationships with the children to provide support and guidance in learning