Corina Garcia
Fontana,CA
Summary
Hard working professional, with knowledge of customer service, data entry, phone sales and records management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals. Accommodating Behavioral Technician committed to helping children and young adults meet potential in society.
Overview
18
18
years of professional experience
Work History
Behavioral Technician
Abs Kids
Rancho Cucamonga, CA
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
Packing Associate
HSN
Fontana, CA
11.2023 - 05.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Managed multiple tasks simultaneously while maintaining focus on prioritizing urgent orders effectively.
- Maintained open communication with other departments, ensuring smooth coordination throughout the entire shipping process.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Ensured customer satisfaction by carefully packaging fragile items and preventing breakage during shipment.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Streamlined order processing for faster turnaround times with diligent attention to detail and accurate data entry.
MEDICAL BILLER AND CODER
Citrus valley Gastroenterology
Covina, CA
12.2014 - 12.2016
- Billing medical insurance
- Collecting payments from patients
- Sending out patient statements
- Calling medical insurance companies to verify patient eligibility
- Posting payments from insurance and patients on the system
- Sending past due accounts to collections
- Evaluated documentation to complete diagnosis coding and meet specificity requirements, supporting clinical indicators
- Medical insurance claims
- Translating for patients when needed
- Protected confidentiality of sensitive information to comply with HIPAA guidelines
- Posted payments to electronic medical records system upon receipt of payment for claims
- Contacted and worked with patients to resolve insurance-related billing issues
- Developed and maintained relationships with insurance companies
- Resolved patient billing issues and communicated with insurance carriers
- Followed up on accounts until zero balance or turned over for collection
- Verified that medical procedures were medically necessary and within insurance coverage guidelines
- Performed claims research, appeals and related follow-up using medical systems and software
- Returned checks to customers or retrieved checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
SALES ASSOCIATE, CASHIER
Home Depot
04.2006 - 11.2014
- Downstocking product
- Answering customer questions and helping them find what they need
- Ordering product and scanning out of stock
- Answering phone calls
- Helping customers with special orders
- Calling customers to let them know their orders were in
- Cleaning and putting returns away
- Ringing out customers
- Taking payments for credit card accounts
- Special order specialist.
Education
CERTIFICATION IN MEDICAL BILLING AND CODING -
Northwest college
West Covina, CA06.2015
HIGH SCHOOL DIPLOMA -
Arroyo high school
El Monte, CA07.2000
Skills
- Customer Service Skills
- Computer Skills
- Typing Skills
- Bilingual Spanish/English
- Good Answering Phone Skills
- Medical Terminology
- Reviewing Patient Information
- Financial Assistance
- Coverage Determination
- Client Inquiries
- Data Verification
- Data Entry
- Reading Comprehension
- Operational Requirements
- Records Management
- Sales Trends
- Time Management
- Customer Service
- Multitasking Strengths
- Money Handling
- Verbal Communication
- Dispute Mediation
- Guest Relations
- Sales Expertise
- Cash Handling Accuracy
- Sales Training
- Stocking And Replenishing
- Excellent People Skills
- Product And Service Sales
- Documentation And Recordkeeping
- Speaking Clearly
- Self-Checkout Assistance
- Inventory Control Procedures
- Sales And Marketing
- Retail Store Operations
- Hardware Inventories
Credit And Cash Transactionssche
- Office Administration
- Calendar Management
- Meeting Scheduling
Personal Information
Title: Customer Service Representative
Languages
Spanish
Full Professional
Timeline
Behavioral Technician
Abs Kids
05.2024 - Current
Packing Associate
HSN
11.2023 - 05.2024
MEDICAL BILLER AND CODER
Citrus valley Gastroenterology
12.2014 - 12.2016
SALES ASSOCIATE, CASHIER
Home Depot
04.2006 - 11.2014
CERTIFICATION IN MEDICAL BILLING AND CODING -
Northwest college
HIGH SCHOOL DIPLOMA -
Arroyo high school