Corina Gomez
Olathe,KS
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Overview
20
20
years of professional experience
12
12
12 Years in Leadership
1
1
year of post-secondary education
1
1
Certificate
Work History
Senior Account Specialist
Bread Financial
01.2016 - Current
- Maintain current knowledge of evolving changes in retail, ecommerce, and financial facets of workplace.
- Responsible to provide external customers with outstanding customer service experience.
- Developed and maintain strong working relationships with associates who require assistance while adhering to all procedural and regulatory guidelines.
- Leverage knowledge and management tools daily to accurately serve customers and associates.
- Serve as service matter expert and actively engage with teammates to achieve multiple business goals through knowledge sharing.
- Observed financial transaction laws and regulations for full accounts compliance.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Utilizing tools such as Outlook, and MS Teams to execute daily communication.
Special Projects Liaison
Healthnet Federal Services
Lenexa, KS
01.2013 - 12.2015
- Liaised between patients, insurance companies, and billing office.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Benefits Verification Specialist
Concentrix
Olathe, KS
10.2012 - 12.2014
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Trained new staff on current, correct insurance verification procedures.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
High School Diploma -
01.2023 - Current
- Continuing education in Computer Support Specialist A+ Certification
Certification
- Certified Swing Manager, McDonald's - 9/1/2011
Skills
- EMR Systems
- Appointment Booking
- Appointment Scheduling and Confirmation
- Patient Relations
- Patient Follow-Up
- Data Entry
- Reviewing Medical Histories
- Microsoft Office/Excel
- Patient Referral
- File Preparation
- Multi-Line Telephone System Control
- Outpatient Procedures
- Computer Proficiency
- Clerical Support
- Authorization Coordination
- Account Updates
- Complex Problem-Solving
- HIPAA Requirements
- Scheduling Tests and Procedures
- Surgical Services
- Office Coordination
- Schedule Patients
- Patient Eligibility Requirements
- Training Procedures
- Teamwork and Collaboration
- Exceptional Attention to Detail
- Processing Documents
- Answer Telephones
- Accurate Recordkeeping
- Insurance Authorizations
- Calendar and Appointment Management
- Staff Leadership
- Regulatory Documentation
- Patient Interviews
- Specialist Procedures
- Customer Service Process Improvement
- Patient Scheduling
- ICD9/10 familiar
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Johnson County Community College - High School Diploma,
01.2023 - Current
Senior Account Specialist - Bread Financial
01.2016 - Current
Special Projects Liaison - Healthnet Federal Services
01.2013 - 12.2015
Benefits Verification Specialist - Concentrix
10.2012 - 12.2014
- Certified Swing Manager, McDonald's - 9/1/2011
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
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