Russell Money
Lebanon
Summary
Dynamic Senior Account Specialist at Bread Financial with a proven track record in revenue generation and customer engagement. Enhanced retention through proactive support and strategic account management, mentoring junior staff to foster collaboration. Expert in identifying at-risk customers, driving significant improvements in customer experience and satisfaction.
Overview
22
22
years of professional experience
Work History
Senoir Account Specialist
Bread Financial
10.2010 - Current
- Enhanced customer retention by addressing concerns promptly and providing proactive support.
- Developed comprehensive account strategies, resulting in expanded revenue opportunities.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
Retenion Supervisor
Omni Credit Services
03.2003 - 09.2010
- Conducted root cause analyses on lost customers to identify trends and inform future retention strategy development.
- Championed a customer-centric culture, instilling a strong focus on delivering outstanding service and support across the entire department.
- Reduced churn rate by proactively identifying at-risk customers and implementing targeted intervention measures.
- Collaborated with cross-functional teams to identify areas of improvement in customer experience and implement necessary changes.
Education
Associate of Arts - Business Economics
Cincinnati State Technical And Community College
Cincinnati, OH05-1996
Skills
- Industry expertise
- Revenue generation
- Account growth
- Customer engagement
Timeline
Senoir Account Specialist
Bread Financial
10.2010 - Current
Retenion Supervisor
Omni Credit Services
03.2003 - 09.2010
Associate of Arts - Business Economics
Cincinnati State Technical And Community College
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