Tammy Thum
Account Specialist
St. Louis,MO
Work Preference
Summary
Dynamic Account Specialist with proven success at ICL Group LTD, adept at enhancing client loyalty initiatives and utilizing CRM software. Recognized for strong problem-solving abilities and effective communication skills, driving significant improvements in sales metrics and fostering positive client relationships. Committed to delivering exceptional results through innovative strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
ICL Group LTD
03.2023 - Current
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Evaluated customers' potential needs to make appropriate recommendations.
- Collected and analyzed data to learn more about consumer behavior.
- Completed routine and complex account updates to resolve problems.
Customer Sales Support (Position Eliminated)
Vi-Jon, LLC
05.2022 - 02.2023
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Contractor Resolution Spec.
Wells Fargo
02.2022 - 05.2022
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
Contractor Closing Spec. (Position Eliminated)
PennyMac
11.2021 - 02.2022
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
Midwest Acceptance Corporation
05.2021 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Experience Spec. (Position Eliminated)
Repco Solution
10.2020 - 02.2021
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Excellent communication skills, both verbal and written.
Education
Associate of Science - Travel And Hospitality
Sanford Brown College
St Louis, MO Skills
- Industry expertise
- Comprehensive due diligence
- Sales transaction management
- Industry expertise
- Detailed account review
- Effective billing problem-solving
- Event coordination expertise
- Proficient in Microsoft Office
- Document organization
- Account management
- Root cause assessment
- Account maintenance
- Proficient in advanced research techniques
- Skilled in utilizing CRM software
- Effective documentation practices
Certification
SAP License, 34013685 - 2024
Accomplishments
- Documented and resolved pickup and delivery issues which led to 20% less missed pickup and deliveries..
- Achieved stream lining our customer samples through effectively helping with training and documentation.
- Used Microsoft Excel to develop inventory tracking spreadsheets for customer orders and for customer samples.
- Collaborated with team of 9 in the development of Team Selling.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Customer Account Specialist
ICL Group LTD
03.2023 - Current
Customer Sales Support (Position Eliminated)
Vi-Jon, LLC
05.2022 - 02.2023
Contractor Resolution Spec.
Wells Fargo
02.2022 - 05.2022
Contractor Closing Spec. (Position Eliminated)
PennyMac
11.2021 - 02.2022
Administrative Assistant
Midwest Acceptance Corporation
05.2021 - 11.2021
Customer Experience Spec. (Position Eliminated)
Repco Solution
10.2020 - 02.2021
Associate of Science - Travel And Hospitality
Sanford Brown College
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