Corina Loera
El Paso,TX
Summary
Dynamic Front Desk Agent at Courtyard by Marriott with a proven track record in enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in reservation systems and cash handling, I fostered loyalty and positive experiences, ensuring smooth operations and timely room readiness. Committed to excellence in hospitality and guest relations.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
01.2026 - 04.2026
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Handled reservations using property management software, enhancing booking efficiency.
- Processed payments accurately and maintained financial records for daily transactions.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Addressed guest complaints promptly, improving overall satisfaction and experience.
- Conducted routine inventory checks for front desk supplies, maintaining adequate stock levels.
- Supported team members during peak hours, fostering a collaborative work environment.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Retail Sales Associate
Jack in the Box
08.2025 - 11.2025
- Assisted customers with menu selections and provided exceptional service to enhance dining experience.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment for guests.
- Collaborated with team members to meet peak service demands during busy hours.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Followed food safety procedures to ensure compliance with health regulations and standards.
- Engaged in training sessions to develop knowledge of menu items and promotional offerings.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Bel Air High School
El Paso, TX06-2025
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Guest relations
Oral and written communications
Hospitality service expertise
Listening skills
Administrative skills
Reservation systems
Front desk management
Microsoft office
Documentation
File management
Registration processing
Sales expertise
Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Courtyard by Marriott
01.2026 - 04.2026
Retail Sales Associate
Jack in the Box
08.2025 - 11.2025
High School Diploma -
Bel Air High School