Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CORINA MCCOMB

Salem,OR
CORINA MCCOMB

Summary

Innovative Call Center Representative with 4 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Overview

2025
years of professional experience

Work History

T-Mobile

Customer Service Representative/Virtual Retail
08.2021 - 09.2024

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Assurant

Customer Service Representative 2
02.2019 - 08.2021

Job overview

  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Responded proactively and positively to rapid change.
  • Handled over 30+ calls per shift retrieving customer data, answering any mobile phone claim questions, and taking deductible payment manually if needed.

Ciox Health

Quality Assurance Analyst
4 2018 - 09.2018

Job overview

  • Entered accurate data when assigned by team lead
  • Reviewed 65 medical charts per hour
  • Became very detail oriented to ensure consistent and accurate work and also cross trained for other departments
  • Read all documentation and followed written instructions very carefully to ensure compliance and accurate job completion

Addus Homecare

Home Health Aide
5 2016 - 4 2018

Job overview

  • Duties included meal preparation, personal hygiene, and bathroom needs, and patient lifting/transfers.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Transported client to doctor's appointments and to complete other related errands.

Iris Valley Learning Center

Childcare Teacher/Weekend Assistant Director
06.2008 - 02.2016

Job overview

    • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
    • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
    • Made nutritious breakfasts, lunches, dinners and snacks for children.
    • Instructed children in health and personal habits, such as eating, resting and toileting.
    • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
    • Cared for children ages newborn to 12 years old in nurturing and age-appropriate way.
    • Developed lessons and activities to promote children's physical and emotional development.

Lancaster Learning Center

Toddler Teacher
06.2013 - 06.2015

Job overview

  • Developed and implemented age-appropriate weekly lesson plans
  • Sanitized classroom equipment on a daily basis and administered care for classroom equipment and materials and performed light housekeeping
  • Maintained daily record of activities, behaviors, meals, and naps
  • Encouraged, practiced, and completed toileting for entire toddler class

Oregon Publishing and Distribution

Front Desk Coordinator/State Temp
09.2012 - 09.2012

Job overview

  • Answered multi-line phone and transferred to appropriate department
  • Managed company's lobby area
  • Greeted customers in timely fashion, while quickly determining their needs
  • Processed incoming/outgoing mail
  • Coordinated conference room schedules
  • Ensured completion of sign-in and security procedures

Education

Steilacoom High School
Steilacoom, WA

High School Diploma
2004

Skills

  • Data Entry and Filing
  • Fast Learner
  • Computer proficient
  • Professional Telephone Voice
  • Inbound phone calls
  • Call center operations
  • Answering questions

Timeline

Customer Service Representative/Virtual Retail

T-Mobile
08.2021 - 09.2024

Customer Service Representative 2

Assurant
02.2019 - 08.2021

Toddler Teacher

Lancaster Learning Center
06.2013 - 06.2015

Front Desk Coordinator/State Temp

Oregon Publishing and Distribution
09.2012 - 09.2012

Childcare Teacher/Weekend Assistant Director

Iris Valley Learning Center
06.2008 - 02.2016

Quality Assurance Analyst

Ciox Health
4 2018 - 09.2018

Home Health Aide

Addus Homecare
5 2016 - 4 2018

Steilacoom High School

High School Diploma

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CORINA MCCOMB