Mary Buchanan
Boscobel,WI
Summary
Compassionate Special Education Paraprofessional offering excellent skills in devising student strategies and monitoring classroom activities. Pursuing a similar position where a well-qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Virtual Customer Service Representative | Virtual
Virtual Assisting
05.2014 - Current
- Built trust with callers through empathy and skilled support.
- Collaborated with other team members to share knowledge and improve overall team performance.
- Followed up regularly with unsatisfied customers to ensure resolution was reached.
- Met customer needs consistently, quickly determining, defining and resolving issues.
Special Education Paraprofessional
Boscobel School District
08.2022 - 03.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
Foster Care Provider/Mentor
Community Care Resources
12.2013 - 05.2022
- Maintained open communication with caseworkers and support teams to ensure that needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
Office Administrative Assistant
Xpedx
06.2009 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- 82 WPM
Education
Associate of Science - Associates of Applied Science
Owens Community College
Perrysburg, OH12.2009
Skills
- Client Retention Strategies
- Professional telephone demeanor
- Clerical Support
- Live chat support
- Customer Relationship Management (CRM)
- Customer Service
- Customer Relations
- Call center experience
- Computer Proficiency
- Data Entry
- Complaint Handling
- Complaint resolution
Timeline
Special Education Paraprofessional
Boscobel School District
08.2022 - 03.2024
Virtual Customer Service Representative | Virtual
Virtual Assisting
05.2014 - Current
Foster Care Provider/Mentor
Community Care Resources
12.2013 - 05.2022
Office Administrative Assistant
Xpedx
06.2009 - 09.2014
Associate of Science - Associates of Applied Science
Owens Community College
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