Eboni Streeter
Columbus,GA
Summary
Diligent customer service representative bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
13
13
years of professional experience
Work History
Virtual Install Service Specialist
ADT Security
01.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Remote Repair Technician
Asurion
01.2021 - 01.2023
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained inventory of repair supplies and ordered parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Tested systems, noting issues and completing preventive maintenance.
Customer Service Representative
VXI Global Solutions LLC
07.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Rural Carrier Associate
United States Post Office
08.2018 - 07.2020
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
Customer Service Representative
AT&T Call Center
11.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
City Carrier Assistant
United States Post Office
08.2016 - 11.2017
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
HR Assistant
Toys"R"Us
09.2011 - 08.2016
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO12.2020
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Lincoln College of Technology - Melrose Park
Melrose Park, IL09.2010
Skills
- Information Updates
- Project Management
- Call Control
- Report Analysis
- Machine Maintenance and Repair
- Benefits Administration
- Administrative support
- Client Retention Strategies
Timeline
Virtual Install Service Specialist
ADT Security
01.2024 - Current
Remote Repair Technician
Asurion
01.2021 - 01.2023
Customer Service Representative
VXI Global Solutions LLC
07.2020 - 01.2021
Rural Carrier Associate
United States Post Office
08.2018 - 07.2020
Customer Service Representative
AT&T Call Center
11.2017 - 08.2018
City Carrier Assistant
United States Post Office
08.2016 - 11.2017
HR Assistant
Toys"R"Us
09.2011 - 08.2016
Bachelor of Science - Information Technology
Colorado Technical University
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Lincoln College of Technology - Melrose Park
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