Corina Pliske
Riverside,CA
Summary
Dynamic Senior Account Agent with a proven track record at Bob Souza Jr Insurance Agency, excelling in problem-solving and teamwork. Recognized for implementing innovative solutions that enhanced customer satisfaction and compliance. Adept at managing sensitive financial data while fostering collaboration and reliability within teams, ensuring exceptional service delivery.
Overview
31
31
years of professional experience
Work History
Senior Account Agent
Bob Souza Jr Insurance Agency
Granada Hills, CA
01.2010 - 10.2022
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Applied critical thinking skills when managing challenging accounts, strategically aligning actions with company objectives.
- Implemented creative solutions to resolve complex account issues, demonstrating adaptability and resourcefulness under pressure.
- Maintained compliance with industry regulations while handling sensitive financial data, ensuring proper security measures were taken at all times thereafter.
Customer Service Supervisor
Courts & Records FCU
Pasadena, CA
10.1991 - 05.1996
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Hospitality
University of California, Los Angeles
Los Angeles, CAChatsworth High
Chatsworth, CA06.1990
Skills
- Teamwork
- Problem-solving
- Listening skills
- Problem-solving abilities
- Reliability
Timeline
Senior Account Agent
Bob Souza Jr Insurance Agency
01.2010 - 10.2022
Customer Service Supervisor
Courts & Records FCU
10.1991 - 05.1996
Hospitality
University of California, Los Angeles
Chatsworth High