Corina Ramos
Aurora,CO
Summary
Project manager, with expertise in internal and external strategy building, SAAS implementation, and corporate partner support strategies. People centric, data driven analyst who is outcome oriented in order to provide maximum transparency to internal and external stakeholders.
Overview
3
3
years of professional experience
Work History
Project Manager
TalentReef, a part of Mitratech
05.2022 - Current
- Led software implementation phase, translating client business needs into TalentReef SaaS platform functionality.
- Spearheaded technical architecture for mid-sized and enterprise accounts, collaborating with cross-functional teams for successful launches.
- Contributed to launching over $1M in ARR (2022-2023)
- Build strong relationships and establish credibility with key stakeholders on executive teams, understand their unique needs and the correct approach to make their launch successful.
- Lead integration discovery, setup, and testing with third-party vendors.
- Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
- Escalate needs, issues, and concerns where appropriate.
- Participated and collaborated with Developers, Analysts, Implementation, Customer Success, and Product in various Product Design Sprints.
- Oversee all deliverables associated with longtail and SMB customer projects, working with customer's project team to ensure successful deployments of TalentReef's various integration products, tools, and services.
- Coordinate assigned deliverable schedules to ensure client's timelines are met.
- Guide clients and service partners on integration and workflow strategies.
Account Manager Customer Onboarding & Data Migration Specialist
Gusto
11.2020 - 10.2021
- Onboard customers on Gusto's platform and managed multiple accounts via Salesforce.
- Analyze customers' historical payrolls on previous payroll providers
- Worked with Workday, Paychex, QuickBooks, ADP,) to ensure state and federal tax compliance.
- Develop macros in Microsoft Excel for the team to manipulate other payroll provider reports.
- Transfer customer payroll data in Excel for transfer into Gusto's internal system for clients to achieve minimal output and maximum efficiency.
- Collaborate cross-functionally with Risk Operations and Sales Teams to ensure customers are a good fit for Gusto's payroll product.
- Collaborate cross-functionally with the product engineering team to build out a custom document feature for customers.
- Identify customers' needs and how to set them up for success to be on Gusto long-term.
- Subject matter expert for payroll transfer for future product roadmap.
Education
Political Science
Metropolitan State University of Denver
Denver, Colorado01.2016
Skills
- Project Management
- Time Management
- Microsoft Office
- Smartsheet
- JIRA, Confluence, Salesforce
- APIs
- Creating timelines for process optimization
- Presentations
- Training
- Customer Relations
Timeline
Project Manager
TalentReef, a part of Mitratech
05.2022 - Current
Account Manager Customer Onboarding & Data Migration Specialist
Gusto
11.2020 - 10.2021
Political Science
Metropolitan State University of Denver
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