Corina Thomas
Summary
Im a forward-thinking leader with (8) years of supervisor experience that is dedicated to team building and leading team members to effectively resolve client inquiries, build loyalty and enhance business revenue. I'm skilled at training, monitoring and managing exceptional teams handling high-volume work load. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and client satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Elite Home Rehab
05.2022 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Contact Center Supervisor
Peckham Inc.
02.2016 - 01.2023
- Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
- Motivated and promoted team employees from within for key leadership roles.
Hairstylist
Sportsclips
02.2022 - 05.2022
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maximized company profits through effective product sales and updated customer service standard to obtain return customers.
Shift Leader
Great Clips
03.2011 - 08.2013
- Handled staff development, budgeting and supply ordering.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Cosmetologist Instructor
Paul Mitchell Beauty School Of Phoenix
08.2010 - 03.2011
- Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
- Selected curriculum and instructional aids to increase students' understanding of core concepts.
Artistic Director
Supercuts Hair, Salons
04.2005 - 04.2010
- Mentored and trained new hires on sales techniques and customer service procedures.
- Handled staff development, budgeting and supply ordering.
Education
High School Diploma -
Grant Community High School
Fox Lake, IllinoisSkills
- New Hire Orientation
- Information Tracking
- Quality Assurance
- Team Leadership
- Relationship Building
Timeline
Administrative Assistant
Elite Home Rehab
05.2022 - Current
Hairstylist
Sportsclips
02.2022 - 05.2022
Contact Center Supervisor
Peckham Inc.
02.2016 - 01.2023
Shift Leader
Great Clips
03.2011 - 08.2013
Cosmetologist Instructor
Paul Mitchell Beauty School Of Phoenix
08.2010 - 03.2011
Artistic Director
Supercuts Hair, Salons
04.2005 - 04.2010
High School Diploma -
Grant Community High School
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