CORINA TORRES
Summary
With 20 years in the utility industry, I’m excited to dive into the role of Workforce Compliance Specialist. I’m all about building strong relationships and boosting our organization’s presence in the community. I am ready to bring my strategic thinking and communication skills to the table and work together to make a real impact in stakeholder engagement and advocacy.
Overview
20
20
years of professional experience
Work History
Bankruptcy Coordinator
Nicor Gas
01.2010 - Current
- Team lead for all bankruptcy cases, support senior attorneys, internal liaison for other departments, outside counsel and customers.
- Manage four Credit clerks through discrepancies. Ensure accuracy, quality work, training needs, and meet deadlines.
- Additionally, manage complex billing calls and customer corrections.
- Team collaboration with Legal and Revenue protection department to perform customer corrections.
- Provide input to Revenue Protection on self-restore accounts to determine if accounts need outside counsel to litigate.
- Maintain archive data information for reporting/ analytics team to support balancing workload.
- Assist accounts payable by researching refund checks and implementing new process with refunds to reduce arrears and unnecessary refunds.
- Collaborate with Legal, Revenue Protection, and Remittance to perform customer corrections.
- Conduct daily reviews of court documents to assess their implications and determine required actions for ongoing bankruptcy cases.
- Maintain organized records of court documents and actions taken facilitating accurate tracking and reporting of case statuses.
- Develop and run monthly excel reports for Senior Management detailing accounts impacted by bankruptcy, including those in write off status, active accounts, and accounts with dismissed cases.
- Analyze report data to identify trends and insights, ensuring accurate tracking of financial statuses.
- Build and maintain good relationships with vendors.
- Responsible for annual Recon numbers provided to Illinois Commerce Commission.
- SOAR ERG, Committee member
- Actively participate in regular committee meetings, contributing valuable input to discussions and decision-making processes.
- Engage with group members to foster a collaborative and inclusive environment.
- Lead event planning efforts, coordinating resources internally and externally to ensure successful execution of group events.
- Volunteer for various SOAR initiatives, demonstrating commitment to the group’s mission and goals.
- Provide quarterly updates and organized data summaries to executive sponsors, ensuring alignment with SOAR’s mission and employee interest.
- Collaborate with executive sponsors to strategize and implement initiatives that enhance the group’s impact within the organization.
- Ensuring events are planned and executed within budget, making the most of what we have and delivering great results.
Legal Credit Investigator
Nicor Gas
04.2008 - 01.2010
- Investigated credit files to determine if customer had personal assets to litigate and prepare for court appearance.
- Assisted attorneys in preparing documentation before and after court testimony on behalf of the company.
- Assisted delinquent customers with payment arrangements to avoid court action.
- Supported paralegals in submitting court orders, wage garnishments, judgments, and gathering information for Sheriff's’ warrants.
- Assisted claims in investigating damage to company facilities, collected money for damage from builders, prepared documentation for court, and worked with builders to try to reach a settlement.
- In the first half of 2009 I achieved collection of 89% of outstanding claims ($77,000).
- On call, coordinating with first responders for natural gas related fires, explosions, injuries, and deaths, on a rotational basis.
Call Center Representative
Nicor Gas
05.2006 - 04.2008
- Assist customers in starting residential and commercial accounts.
- Stopped accounts for moving out or wanting service removed from their name.
- Took payments from customers.
- Processed deferred payment arrangements.
- Directed customer on emergency calls.
- Sales of Nicor Service products/top seller for multiple months.
Education
Bachelor of science - Business management
Benedictine University
Lisle, IL01.2012
Human resources management certification -
Benedictine University
Lisle, IL01.2012
Skills
- Effective Communicator
- Strategic thinker
- Analytical skills
- Problem solving
- Attention to detail
- Time management
- Planning and organization
- Microsoft proficiency / Expert in CCB
- Bilingual (English and Spanish)
Timeline
Bankruptcy Coordinator
Nicor Gas
01.2010 - Current
Legal Credit Investigator
Nicor Gas
04.2008 - 01.2010
Call Center Representative
Nicor Gas
05.2006 - 04.2008
Bachelor of science - Business management
Benedictine University
Human resources management certification -
Benedictine University