Corine Lucero
Pflugerville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Contract Manager IV
Health And Human Service Commission
07.2021 - Current
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Effectively processing contracts with a wide variety of different precesses, handling demands of simultaneous and large-scale contracts
- Cross-trained existing employees to maximize team agility and performance.
Tastes and Tips Representative
Crossmark Sales And Marketing / ASM
01.2014 - Current
- Offered samples of product to members to taste
- Educated member on product
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Pace / Nursing Facility Program Specialist IV
Health And Human Services Commission
02.2019 - 05.2021
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Program Specialist III
Health And Human Services Commission
10.2011 - 01.2019
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Education
Associate of Applied Science -
New Mexico Highlands University
Las Vegas, NM05.1990
High School Diploma -
Rancho High School
Las Vegas, NV05.1982
Skills
- Payroll Oversight
- Records and Database Management
- Policy Management
- Critical Thinking
- Process Improvement Initiatives
- Contract Performance Monitoring
- Contractual Obligations
- Contract Development and Management
- Operational Efficiency
- Activities Management
- Document Organization
Languages
Spanish
Native or Bilingual
Timeline
Contract Manager IV
Health And Human Service Commission
07.2021 - Current
Pace / Nursing Facility Program Specialist IV
Health And Human Services Commission
02.2019 - 05.2021
Tastes and Tips Representative
Crossmark Sales And Marketing / ASM
01.2014 - Current
Program Specialist III
Health And Human Services Commission
10.2011 - 01.2019
Associate of Applied Science -
New Mexico Highlands University
High School Diploma -
Rancho High School
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