Corinna Gonzalez
Valrico,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of the team to reach personal and business goals. While successfully handling escalated customer support issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Centene Corporation
12.2022 - 08.2023
- Provided excellent customer service to resolve member complaints
- De-escalated irate member calls using soft skills
- Responded to telephone or written correspondence inquiries from members within established times
- Gathered information from members, vendors, and other departments to resolve member disputes
- Communicated effectively with customers via telephone or email regarding their complaint resolution status updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Restaurant Server
Cheddars Scratch Kitchen
06.2021 - 12.2022
- Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats
- Developed restaurant image by providing fast and courteous service
- Consistently exceeded sales and goals by efficiently managing sections and multitasking
- Earned Shift Lead position based off performance/Certified trainer
- Ensured Customers orders were submitted accurately and confirmed before serving
- I answered menu questions and provided recommendations
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations
- Addressed complaints to kitchen staff and served replacement items.
Restaurant Host
Fujiyama Steakhouse & Bar
01.2021 - 07.2021
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Handled cash payments and reconciled daily transactions accurately
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
- Assisted with To-Go orders ensuring accuracy of order.
Office Assistant
Carpet & Floor Source
11.2019 - 12.2020
- Welcomed all visitors into the office
- I answered incoming calls professionally and directed callers to the appropriate personnel
- De-escalated irate Customer calls prior to transferring
- Provided administrative support to staff members, including copying, and scanning documents, filing paperwork, and ordering supplies
- Assisted with records and database management specializing in sales
- Assisted with scheduling weekly to ensure proper coverage within the office
- Performed data entry tasks into various computer systems accurately and efficiently
- Maintained an organized filing system of paper documents and electronic files.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
Togo
Chilis's Bar and Grill
Valrico, FL
04.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Server/expo/host/togo/janitor
Cheddars Scratch Kitchen
Tampa, FL
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
GED -
Marchman Technical College
06.2021
Skills
- Complaint Resolution/De-Escalation Techniques
- Problem-Solving Abilities/Active Listening
- Data Entry/Computer and multiple software systems and knowledge
- Inbound and Outbound Calling
- Administrative Support
- Microsoft Outlook
- Positive and Professional
- Organized, punctual and responsible
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Service prioritization
- Supply Restocking
- Team Leadership
- Warm and Friendly
- Reliable and Responsible
- Ability to Lift 30 Pounds
- Courteous Phone Demeanor
- Age Verification
Timeline
Server/expo/host/togo/janitor
Cheddars Scratch Kitchen
12.2023 - Current
Togo
Chilis's Bar and Grill
04.2023 - 11.2023
Customer Service Representative
Centene Corporation
12.2022 - 08.2023
Restaurant Server
Cheddars Scratch Kitchen
06.2021 - 12.2022
Restaurant Host
Fujiyama Steakhouse & Bar
01.2021 - 07.2021
Office Assistant
Carpet & Floor Source
11.2019 - 12.2020
GED -
Marchman Technical College