Corinna A. Mendoza
Eureka,California
Summary
Accommodating Respite Care Work with 10+ years of hands-on experience in health-related caregiving and daily living assistance. Recognized for encouraging residents to live life independently by engaging in activities and dialogue. CPR and First Aid certified. Well-equipped with patience and stamina to handle adverse situations.
Personable Member Services Representative offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
Respite Care Provider
In Home Support Services
Eureka, CA
11.2019 - 03.2020
- Assisted residents with personal requirements and basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
Respite Care Provider
Maxim Health Services
Eureka, California
01.2019 - 06.2019
- Assisted residents with personal requirements and basic activities of daily living.
- Maintained records of patient care, condition, progress and concerns.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Respite Care Provider
Changing Tides Family Services
Eureka, California
02.2016 - 08.2018
- Assisted residents with personal requirements and basic activities of daily living.
- Maintained safe working environment through prevention of accidents.
- Maintained record of patient care, condition, progress and concerns.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
Member Service Representative
Coast Central Credit Union
Eureka, California
03.2003 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Supervised, trained and directed new employees in conflict resolution and data entry practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Provided loan processing services to members.
- Had authorization to approve large checks, provide overrides and release previously held funds.
- Was dually responsible for receiving, counting and storing shipments of cash.
- Opened & closed the service branch.
Member Service Representative
Operating Engineers Federal Credit Union
Eureka, California
06.2005 - 09.2006
- Kindly greeted each member at the credit union window.
- Learned and maintained in-depth understanding of product and service information to deliver exceptional customer service and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain accounts.
- Educated members about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Provided loan processing services to members.
- Had authorization to approve large checks, provide overrides and release previously held funds.
- Was responsible for receiving, counting and storing shipments of cash.
- Opened & closed the service branch.
Education
General Studies
College of The Redwoods
Eureka, CAHigh School Diploma -
Eureka Senior High School
Eureka, CA06.2001
Skills
- Decision Making, Multitasking and Prioritization
- Understanding Customer Needs and Maintaining Customer Relationships
- Customer Account Management
- Clear Verbal and Written Communication
- De-escalation Techniques While Staying Professional Under Pressure
- Creative Problem Solving and Discrepancy Resolution
- Efficient and Detail-Oriented with Excellent Attention to Detail
- Building Customer Trust and Loyalty
- Courteous and Positive Personality with Strong Service Mindset
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Data Entry Maintenance and workflow management
- Administrative and Office Support
- Microsoft Office Suite and 10-Key Certification
Timeline
Respite Care Provider
In Home Support Services
11.2019 - 03.2020
Respite Care Provider
Maxim Health Services
01.2019 - 06.2019
Respite Care Provider
Changing Tides Family Services
02.2016 - 08.2018
Member Service Representative
Operating Engineers Federal Credit Union
06.2005 - 09.2006
Member Service Representative
Coast Central Credit Union
03.2003 - 11.2013
General Studies
College of The Redwoods
High School Diploma -
Eureka Senior High School