Corinne Adorno
Lindenhurst,NY
Summary
Motivated and results-driven Area manager with a proven track record of effectively leading retail teams to achieve sales targets, improve operational efficiency and enhance customer satisfaction. Passionate and driven with extensive leadership skills, great communication skills, and significant ability to perform well under pressure.
Overview
19
19
years of professional experience
Work History
Area Manager
Americas Best Contacts And Eyeclasses
11.2019 - Current
- Opened first location on Long Island. Store was in exceptional status for almost the entire year in 2020, which resulted in me receiving the highest bonus dollars within the district For the year.
- Lead 8 NSO's along with my DM for new stores. Communicated and worked remotely with the training department during an after 2020. Due to this partnership I was involved with and helped revamp the NSO and the need for the TSM roll.
- Trained and mentored TSM though new role expectations
- Supported and present for 15 store openings and provided training, support and follow ups to all locations, including a training week for each GM
- Independently perform PV's and helped employee 13 OD's
- Collaborated with the RLS team during our RDX rollout in New York to identify areas of opportunity for future rollouts, this lead to the development of the troubleshoot guide
- Lead weekly conference calls with EGM's and GM's for a year and a half. Provided guidance, coaching, training, motivation for maximizing sales and profit. This lead to 4 promotions to GM's and improved KPI's throughout district
- Relocated stores in P9 of 2021. Lead that store to a positive YTD, 10%. Had a great year 2022, until we lost our doctor end of P9 . We were up 8% and up in comp 14%. However, we fell short YTD due to no coverage.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised up to 20 locations to enforce high-quality standards of operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Compiled and analyzed data to determine approaches to improve sales and performance
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Sales Supervisor
Visionworks
08.2016 - 11.2019
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Lead the store to its most profitable year exceeding 3.5M in 2017
General Manager
Eyeglass World
08.2013 - 07.2016
- Opened new store, lead the store to its success of being $1.1 million in the first year. The second year reaching 1.35 million, cop 24%. Up to budget YTD 11%, highest in my district. YTD report card was an exceptional status. Store won GM of the year that
- Due to the success of that new store, my DM moved me to a new district when she relocated to open the new store in Tampa. Store won best controllable contribution that year.
- The Tampa location was up to budget 10% YTD, highest in the district. Report card in exceptional status YTD. That store won the best controllable contribution that year
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Operations Manager
Department Of Defence
12.2010 - 05.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Only associate to ever receive a perfect score on a secret shop and received a service award from the commander of the base
General Manager
Eyeglass World
12.2004 - 11.2008
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Skills
- Passion for people
- Staff Development
- Goals and Performance
- Database Management
- Staff Management
- Business Development
- Operating Procedures and Policies
- Critical Thinking
- Controlling Costs
- Team Development
- Territory Expansion
- Territory Assignments
- Business Analytics
Timeline
Area Manager
Americas Best Contacts And Eyeclasses
11.2019 - Current
Sales Supervisor
Visionworks
08.2016 - 11.2019
General Manager
Eyeglass World
08.2013 - 07.2016
Operations Manager
Department Of Defence
12.2010 - 05.2012
General Manager
Eyeglass World
12.2004 - 11.2008
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