Dynamic Operations Manager with extensive experience at Avis Budget Group, leading a team of 100 employees. Expert in performance monitoring and process improvement, driving efficiency and enhancing customer service. Proven track record in optimizing rental operations, significantly reducing wait times and maximizing sales through strategic scheduling and resource allocation.
I started off as an rental agent, got promotion a supervisor in 1985, then got promoted to Operations Manager in 2000.
I oversee about 100 employees.
I complete weekly schedules for Preferred Agents, Rapid Return Agents and Guard Gate Employees.
I complete the Game Plan for the Rental Agents, make sure are ready lines have a good mixture of car class for the rental agents.
Making sure our Rapid Return agent push down the cars needed to be clean to eliminate long waits.
Make sure our return agents have a mixture of cars on the ready line to maximize sales.
Operations management