Summary
Overview
Work History
Education
Skills
Timeline
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Corinne Andreasen

San Tan Valley,Arizona

Summary

Accomplished Customer Success Manager with a proven track record at PayPal, enhancing partner relations and customer satisfaction through expert conflict resolution and effective communication. Skilled in client relations and inter-department collaboration, I demonstrated exceptional interpersonal skills and a keen ability to maintain high customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Success Manager

PayPal
07.2011 - Current
  • Onboarded new partners efficiently, providing them with necessary resources and support to succeed in their respective markets.
  • Resolved partner disputes professionally, preserving long-term relationships while addressing issues at hand promptly.
  • Strengthened partner relationships by maintaining regular communication and addressing concerns proactively.
  • Served as a liaison between internal teams and channel partners, fostering a seamless working relationship.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.

Customer Service

Pinal County
11.2009 - 07.2011
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Immediately brought critical issues to customer service manager for resolution.
  • Maintained excellent customer service with timely deliveries and professional communication.
  • Provided exceptional customer service to guests, addressing inquiries promptly and professionally.
  • Provided exceptional customer service to drive satisfaction.

Customer Service Representative

McKesson Health
01.2007 - 11.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Healthcare Administration

Ashford University
Clinton, IA

Skills

  • Client Relations
  • Customer Service
  • Research and due diligence
  • Inter-department collaboration
  • Records Management
  • Report Analysis
  • Account Updates
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Administration and Reporting
  • Interpersonal Relations
  • Computer Skills
  • Good Judgment

Timeline

Customer Success Manager

PayPal
07.2011 - Current

Customer Service

Pinal County
11.2009 - 07.2011

Customer Service Representative

McKesson Health
01.2007 - 11.2009

Bachelor of Science - Healthcare Administration

Ashford University
Corinne Andreasen