Corinne Cornell
Summary
Versatile [Job Title] committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Skillful in researching and resolving billing discrepancies and claims. Disciplined and energetic professional well-versed in medical claim appeal processing, clinical relations and medical billing.
Overview
10
10
years of professional experience
Work History
Provider Advocate
UnitedHealth Group
03.2021 - Current
- Assist providers with medical claims
- Check on members coverage Eligibility and benefits
- Submit Prior Authorizations on behalf of providers
- Help with adjusted medical claims
- Take Inbound calls
- Outbound calls
- Resolve escalations
- Assist providers with navigating companies website
- Responsible with working with providers on the online chat
Customer Service Representative
Essilor Of America
06.2016 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Verizon
01.2014 - 05.2016
- Took Inbound and Outbound Calls
- Help to de-escalate customers issues
- Maintained in depth knowledge of verizon products and promotions
- Updating customer information in the database
-
Education
Associate of Arts - General Studies
Guilford Technical Community College
Jamestown, NC12.2024
High School Diploma -
Hedgesville High School
Hedgesville, WV05.2008
Skills
- Contract Amendments
- Project Management
- Conflict Management
- Service Optimization
Timeline
Provider Advocate
UnitedHealth Group
03.2021 - Current
Customer Service Representative
Essilor Of America
06.2016 - 10.2020
Customer Service Representative
Verizon
01.2014 - 05.2016
Associate of Arts - General Studies
Guilford Technical Community College
High School Diploma -
Hedgesville High School
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