Siobhan Baxter
Grand Prairie,TX
Summary
Client-focused operations and creative professional with experience managing multiple concurrent, time-sensitive projects from initiation through delivery. Skilled in coordinating stakeholders, tracking complex work items and resolving escalated issues using structured, detail oriented approaches. proven ability to interpret requirements, manage scope and deliver high quality outcomes across client facing and production environments. Seeking to transition into a Project Manager tole to leverage strong organizational, communication and problem solving skills.
Overview
23
23
years of professional experience
Work History
Provider Advocate
Aetna
Arlington, TX
09.2003 - Current
- Manage a portfolio of escalated client claims, prioritizing urgent work items and coordinating resolution across multiple teams to meet SLA requirements.
- Serve as an escalation point for complex claim issues, driving end-to-end resolution by identifying root causes and aligning stakeholders on corrective actions.
- Maintain and update project tracking dashboards in Excel and multiple databases, ensuring visibility into status, dependencies and resolution timelines for all active cases.
- Collaborate with cross-functional teams to resolve high impact issues and ensure timely delivery of solutions.
- Facilitate communication between stakeholders to clarify requirements, align on priorities and remove blockers.
- Identify recurring issues in claim workflows and recommend process improvements that increase efficiency and reduce escalations.
Independent Contractor - Creative Services
Self Employed designer
Grand Prairie, Texas
11.2023 - Current
- Manage multiple concurrent creative projects from concept through delivery, ensuring alignment with client requirements and deadlines.
- Maintain strong client relationships through clear communication, expectation setting and adaptive problem-solving.
- Lead customer design projects for artistic athletic wear, managing client specifications, timelines and iterative feedback through final delivery.
- Oversee production workflow from concept to completion, including design interpretation, material selection, construction and quality control.
- Coordinate multiple concurrent orders, ensuring on time delivery while maintaining high standard of precision and customization.
- Incorporate client feedback into iterative revisions, managing scope changes and ensuring alignment with expectations.
Education
High School Diploma -
Crowley High School
Crowley05-1998
Skills
- Workload management
- Client relationship management
- Critical thinking
- Stakeholder engagement
- Problem solving
- Effective communication
- Time management
- Task prioritization
- Case/project tracking
- End-to-end delivery
Timeline
Independent Contractor - Creative Services
Self Employed designer
11.2023 - Current
Provider Advocate
Aetna
09.2003 - Current
High School Diploma -
Crowley High School